Natissha Johnson
Las Vegas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Ride Share Driver
Uber/Lyft
01.2023 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
FC Associate, L1
Amazon
09.2022 - 04.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Customer Service Representative
Morgan & Morgan Law Firm
03.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Vivint Home Security and Automation
05.2018 - 02.2022
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Sitel
06.2016 - 05.2018
- Responded to customer requests for products, services, and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
Clerk/Typist
Los Angeles County Registrar - Recorders Office
06.2006 - 12.2012
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
High School Diploma -
Washington Preparatory High School
Los Angeles, CA06-1999
Skills
- Account updating
- Escalation management
- Database management
- Transcription
- Product and service sales
- Keyboarding
- Relationship building
- Flexible Schedule
- Teamwork and Collaboration
- Detail Oriented
- Excellent Communication
Timeline
Ride Share Driver
Uber/Lyft
01.2023 - Current
FC Associate, L1
Amazon
09.2022 - 04.2023
Customer Service Representative
Morgan & Morgan Law Firm
03.2022 - 08.2022
Customer Service Representative
Vivint Home Security and Automation
05.2018 - 02.2022
Customer Service Representative
Sitel
06.2016 - 05.2018
Clerk/Typist
Los Angeles County Registrar - Recorders Office
06.2006 - 12.2012
High School Diploma -
Washington Preparatory High School
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