Natividad Carrisosa
Los Angeles,CA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Bilingual Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Linage Logistics
Vernon, CA
01.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Built sustainable relationships of trust through open communication with customers.
- Resolved customer complaints promptly and professionally.
- Maintaining a positive, empathetic, and professional attitude towards customers at all times
- Scheduling delivery containers accordingly from the ports
Customer Service Representative/Invoicing Clerk
Mariscos Bahia
Pico Rivera, CA
01.2017 - 12.2019
- Maintained records of all incoming and outgoing invoices.
- Managed filing system for invoices, documents, and other relevant information.
- Processed and sent invoices, adjustments and credit memos to customers.
- Responsible for checking each invoice for accuracy and maintaining invoicing log.
- Worked closely with warehousing staff to make sure that orders were shipped on time and accurately.
Education
Some College (No Degree) - Administration of Justice
Los Angeles Trade Technical College
Los Angeles, CA01-2020
High School Diploma -
Santee Education Complex
Los Angeles, CA06-2013
Skills
- Customer Service
- Appointment Scheduling
- Email Correspondence
- Data Entry
- Documentation and Reporting
- Shipping and receiving
Languages
English
Professional
Spanish
Professional
Timeline
Customer Care Representative
Linage Logistics
01.2020 - Current
Customer Service Representative/Invoicing Clerk
Mariscos Bahia
01.2017 - 12.2019
Some College (No Degree) - Administration of Justice
Los Angeles Trade Technical College
High School Diploma -
Santee Education Complex
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