Natividad Mora

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.

• Supported continuous improvement initiatives within the practice by identifying areas for improvement in the intake process and suggesting viable solutions.
• Resolved complex insurance issues through diligent research and collaboration with insurers'' representatives to ensure accurate billing practices were followed consistently.
• Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
• Ensured timely follow-up on outstanding patient inquiries or concerns, demonstrating dedication to customer satisfaction and overall positive experience with the healthcare facility.
• Provided compassionate assistance to patients with special needs or language barriers by utilizing translation services when necessary.
• Conducted regular audits of patient records for accuracy and completeness, addressing any discrepancies immediately.
• Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
• Maintained accurate and up-to-date client records.
• Completed intake assessment forms and filed clients' charts.
• Upheld HIPAA regulations and standards for protecting patient information.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Studied and researched various medical terms as well as software and coding systems.

• Coordinated responses and resources to handle special client requests.
• Helped cultivate and maintain business relationships by professionally handling customer needs.
• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Greeted customers, helped update there projects and suggested suitable options.
• Listened to customer needs and desires to identify and recommend optimal products.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Developed strong rapport with customers and created positive impression of business.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Processed and handled customer complaints, answering questions and providing alternative solutions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Trained and mentored over 5 new personnel hired to fulfill various roles.
• Assisted customers with change orders
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Utilized tracking numbers and bills of lading to determine delivery status.
• Assisted drivers with packing slips, bills of lading, and invoices.
• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
• Utilized EXCEL to input key data into the database system.
• Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
• Handled 60 calls per day to address customer inquiries and concerns.
• Provided follow-through on all calls with confirmations and dissemination of requested information.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Identified issues, analyzed information, and provided solutions to problems.
• Worked with customers to understand their needs and provide excellent service.
• Provided timely transportation of diverse clients to healthcare facilities.
• Identified appropriate travel routes following applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
• Coordinated the dispatching of 5 drivers to accomplish daily delivery requirements.

• Scheduled and dispatched drivers to locations within the distribution center.
• Handled incoming calls and emails from customers regarding delivery.
• Worked closely with customers to effectively resolve issues and complaints.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Trained, coached, and mentored staff to ensure smooth adaptation of new roles in the company.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Communicated with employees to assign projects and determine which trucks and trailers will be used with each load.
• Planned and coordinated rig moves with over 5 personnel.