Summary
Overview
Work History
Education
Skills
References
Timeline
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NATIVITY MATHIS

Orlando,FL

Summary

Creative and engaging Account Manager with diverse background in business management.

Facilitates multiple projects simultaneously and bringing 16 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative resolution techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

17
17
years of professional experience

Work History

Executive Department Manager

United Waters International LLC
Mims, FL
01.2021 - Current
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Created and maintained up-to-date records related to customer accounts and financial transactions.
  • Recognized by management for identifying areas of concern and maintaining superior performance.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Managed multiple projects simultaneously while maintaining attention to detail.
  • Communicated research and analytical findings to Executives and staff.
  • Coordinated interdepartmental communication between various teams.
  • Maintained tact and professionalism in high-pressure situations.

Executive Assistant

United States Navy
Jacksonville, Fl
03.2017 - 12.2020
  • Oversaw all administrative duties including, scheduling meetings, reviewing correspondence, developing complex presentation, and meeting materials, and sending out internal office communication to all departments
  • Fulfilled all executive duties for three executives, managed complex calendars, facilitated communication and logistics
  • Maintained command projects, data tracking, and lead two administrative teams
  • Maintained travel program, booked, and reviewed all travel accommodations for executives and staff by implementing budget control reducing travel waste by 65%
  • Cultivate and strengthen relationship with stakeholders, consumers, and staff to increase communication across all business lines
  • Developed an annual and quarterly Training Plan to endure the accounting team eliminated unnecessary expenditures
  • Created and implemented a standard operating procedures manual that streamlined internal processes and improved overall workflow of the department.
  • Designed and led PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Identified potential issues or trends in the reconciliation process and reported them to management.

Building Manager

United States Navy
Jacksonville , FL
09.2014 - 03.2017
  • Maintained exceptional relationships with key clients and address any inquires of senior management
  • Effectively managed meeting schedules and functions, including composing and editing department communication
  • Processed travel expenses and reimbursements by reconciling and submitting financial information to accounting teams
  • Coordinate communications, track and follow up on request, and identify those of importance which require immediate attention
  • Ensure and maintain confidentiality of all communications and documentation
  • Perform a variety of accounting activities, such as preparing between 15 – 20 contracts, special bonuses and expense reports each week
  • Established an organizational calendar to maintain a battle rhythm throughout the organization
  • Lead team training and morale events to build strong team inclusive relationships
  • Maintained the departments Interactive Customer Evaluation system
  • Developed specific questions related to professionalism, service, time turns, and office hours focused on improving the departments overall performance and increasing customer satisfaction.
  • Coordinated building operations, maintenance and improvements.
  • Monitored facilities and identified maintenance and repair needs.
  • Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
  • Inspected and monitored the building's physical condition to ensure compliance with established standards.
  • Conducted regular safety inspections of the premises and equipment.
  • Scheduled regular meetings with tenants to discuss any changes or updates related to their rental agreement terms.
  • Supervised staff members responsible for cleaning services and other duties related to building management.
  • Enforced rules set forth by governing bodies such as local zoning boards or city councils.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Recommended clarifications and changes in program policies to director of property management.

Manpower Analyst

United States Navy
Norfolk, VA
09.2011 - 09.2014
  • Monitored and tracked budget expenses for department leaders
  • Updated human resources documents and organizational charts
  • Managed an active weekly and monthly calendar for appointments and events, ensured inventory control, and composed and prepared confidential correspondence
  • Answered and screened telephone calls in a professional manner while recording messages with keen attention to detail
  • Ordered supplies for senior management and employees quarterly while tracking budgeted expenses
  • Maintain and update human resources documents, such as organizational charts, employee handbooks, directories, and performance evaluations.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Prepared or maintained employment records using human resources management system software.
  • Investigated any potential issues related to workforce planning or staffing levels.
  • Facilitated workshops on career development opportunities within the organization.
  • Organized events aimed at improving morale among employees or boosting engagement levels.
  • Conducted interviews with department managers to determine current and future personnel requirements.
  • Prepared reports on the results of manpower analyses, including recommendations for improvement.
  • Created and maintained databases of personnel records, including job descriptions, skills inventories, qualifications, certifications and training records.
  • Scheduled or conducted new employee orientations.
  • Advised senior leadership on the best methods for managing a fluctuating workforce.

Retail Services Manager

United States Navy
Norfolk, VA
05.2007 - 09.2011
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Processed credit card payments quickly and efficiently while adhering to company policy regarding fraud prevention measures.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained accurate records of all sales transactions using point-of-sale systems.
  • Prepared monthly reconciliations for assigned balance sheet accounts.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Bachelor of Arts Management - Business Management

American Public University System
06-2021

Computer Operator, United Services Military Apprenticeship Program -

07.2017

Office Manager Certification, United Services Military Apprenticeship Program -

08.2012

Skills

  • Customer Relations & Support
  • Problem Resolution
  • Process Improvement
  • Financial Statements
  • Database Management
  • Technical Knowledge & Skills
  • Leadership & Mentoring
  • Data Entry
  • Communication & Collaboration
  • Critical Thinking & Decision Making
  • Compliance & Quality Controls
  • Emotional Intelligence
  • Project Oversight
  • Business Writing
  • Office Management
  • Business Administration
  • Scheduling
  • Customer Service
  • Expense Reporting
  • Report Writing
  • Staff Management
  • Proofreading
  • File Organization
  • Meticulous Attention to Detail
  • Information Confidentiality
  • Process Improvements
  • Self-Starter
  • Conflict Management
  • Office Administration
  • Task Delegation
  • Policy Enforcement
  • Conference Planning
  • Articulate and Well-Spoken
  • Executive Support
  • Business Correspondence
  • Excel Spreadsheets
  • Schedule Management
  • Interpersonal Communication

References

Nikki Span - Baptist Health - (904)728-1399

Acoya Goines - United States Navy - (267)594-6008

JoseArmando Torres - South Atlantic Systems - (321)594-8199

Sabra Polk - United States Navy - (904)229-9109

Kevin Sawyer - United States Navy - (321)247-1913

Timeline

Executive Department Manager

United Waters International LLC
01.2021 - Current

Executive Assistant

United States Navy
03.2017 - 12.2020

Building Manager

United States Navy
09.2014 - 03.2017

Manpower Analyst

United States Navy
09.2011 - 09.2014

Retail Services Manager

United States Navy
05.2007 - 09.2011

Bachelor of Arts Management - Business Management

American Public University System

Computer Operator, United Services Military Apprenticeship Program -

Office Manager Certification, United Services Military Apprenticeship Program -

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