Natizzia Jones
Arlington,TX
Summary
Adept at balancing high-volume patient inquiries with exceptional service, my tenure at Carenet Health honed my expertise in HIPAA compliance and patient communication. Leveraging remote office proficiency and a compassionate approach, I enhanced patient satisfaction and streamlined data management, embodying a proactive and empathetic healthcare professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Carenet Health
04.2023 - 08.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Delta Dental
11.2022 - 04.2023
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Developed positive relationships with insurance representatives, facilitating effective communication for claim status inquiries or dispute resolutions.
- Safeguarded confidential patient information per HIPAA guidelines while handling sensitive data related to insurance coverage and billing.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
Medical Assistant Student
Absolute Allied Health Academy
08.2022 - 11.2022
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Provided exceptional service to diverse populations, addressing individual needs with empathy and professionalism.
- Assisted physicians with thorough patient evaluations, enabling accurate diagnoses and treatment plans.
- Reduced wait times by efficiently managing the check-in process for new patients and updating existing patient information.
- Streamlined office procedures by organizing and maintaining accurate medical records for easy access and retrieval.
- Maintained inventory of medical supplies, ordering necessary items in advance to avoid stock shortages.
- Improved accuracy of medical records, diligently updating patient information and visit notes.
- Improved patient understanding and compliance with treatment plans, providing detailed explanations and follow-up care instructions.
- Increased clinic efficiency, organizing patient records and ensuring easy access for healthcare professionals.
- Streamlined communication, scheduling appointments and sending reminders to reduce no-show rates.
Direct Service Worker
People Center Support Services
01.2021 - 03.2022
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
- Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Direct Service Worker
Precision Caregivers
06.2018 - 07.2019
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Absolute Allied Health Academy
Duncanville, TX11.2022
Ruston High School
Ruston, LA05.2016
Skills
- Remote Office Availability
- Medical terminology knowledge
- Following scripts
- Database Management
- Phone Etiquette
- Appointment Scheduling
- HIPAA Compliance
- Clinical Documentation
- Patient Scheduling
- Patient Assessments
- Medical Equipment Operation
- Insurance Verification
- Vital Sign Monitoring
- Privacy and confidentiality
- Medical Coding
- Order of draw
- Specimen handling
- Butterfly needle technique
- Blood culture collection
- Infection Control
- Lead Placement
- Cardiac anatomy knowledge
- Patient Communication
- Basic Life Support
- Certified in CPR/AED
- Certified EKG Technician
- Vitals monitoring
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Sterilization techniques
- Knowledge of EKG rhythm interpretation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Professional telephone demeanor
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Healthcare Customer Service Representative
Carenet Health
04.2023 - 08.2024
Customer Service Representative
Delta Dental
11.2022 - 04.2023
Medical Assistant Student
Absolute Allied Health Academy
08.2022 - 11.2022
Direct Service Worker
People Center Support Services
01.2021 - 03.2022
Direct Service Worker
Precision Caregivers
06.2018 - 07.2019
Absolute Allied Health Academy
Ruston High School
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