Natley Jeffries-McClarity
Rockmart,GA
Summary
Enthusiastic member specialist willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Stocking Associate
Walmart
11.2002 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Team Leader
Walmart
11.2020 - 10.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Department Manager
Walmart
10.2015 - 11.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Cash Office Associate
Walmart
03.2013 - 10.2015
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Money Center Associate
Walmart
08.2010 - 03.2013
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
Customer Service Manager
Walmart
04.2006 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Walmart
11.2002 - 04.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Cedartown High School
Cedartown, GA05.1987
Skills
- Heavy Lifting
- Restocking Shelves
- Pallet Jack Operation
- Item scanning
- Price Checking
- Willing to Learn
- Signing and Pricing
- Money Handling
Timeline
Team Leader
Walmart
11.2020 - 10.2023
Department Manager
Walmart
10.2015 - 11.2020
Cash Office Associate
Walmart
03.2013 - 10.2015
Money Center Associate
Walmart
08.2010 - 03.2013
Customer Service Manager
Walmart
04.2006 - 08.2010
Stocking Associate
Walmart
11.2002 - Current
Cashier
Walmart
11.2002 - 04.2006
High School Diploma -
Cedartown High School
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