Natlie Jordan
Baltimore,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal Security
03.2022 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Developed comprehensive project schedules to optimize resources and minimize downtime.
- Negotiated with local authorities for necessary permits and licenses, ensuring legal compliance and project continuity.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Conducted thorough risk assessments to proactively address potential issues, maintaining project timelines.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Enhanced site safety by implementing rigorous daily inspection routines.
- Ensured compliance with all regulatory requirements, keeping projects on track and avoiding penalties.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Interim Human Resource Coordinator
Allied Universal Security
02.2020 - Current
- Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Implemented resource management software to centralize information and improve overall visibility into project progress.
- Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
- Developed effective rapport-building strategies with internal teams which led to proactive communication regarding anticipated changes in demand or supply.
- Established strong relationships with key stakeholders across various departments, fostering collaboration and smooth cooperation on projects.
- Spearheaded employee training programs to develop new skills within the team, increasing versatility in resource assignments.
- Collaborated with cross-functional teams to ensure seamless coordination of resources and deadlines.
- Ensured compliance with relevant regulations and guidelines in the allocation and management of resources, mitigating potential risks to the organization.
Supervisor
Allied Universal Security
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Professional Security Officer
Allied Universal Security
08.2018 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Conducted regular audits of security equipment, ensuring optimal functionality for maximum protection.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining a secure environment.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Skills
- Safety and Security
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Data Entry Software
- Scheduling
- Criminal Law
- Crowd Control
- Physical Restraint Training
- Operation Monitoring
- Public Health and Safety
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Video conferencing
- Word processing
- Resource management
- Hiring and onboarding
- Schedule determination
- Safe operating procedures
- Employee management
- Work monitoring
- Employee training
Accomplishments
- Supervised team of several staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved issues which led to Clients being highly satisfied.
Certification
Johns Hopkins Medicine Corporate Security 32-hour Protective Services Officer Training Course
September 15,2008
- Certified Casco Straight Baton and ASP Expandable Baton, Johns Hopkins Medical Institution - September 18, 2008
- Certified PSO, O.C Pepper Spray Training John Hopkins Medical Institution - September 18, 2008
- Certified MTA Mobility Driver- Secure System Training, First Transit - April 2, 2014
- Smith System Advanced Driving Traffic Safety Certified First Transit March 31, 2014
- Allied Universal Security Driver Training: Train the Trainer - May 20,2022
Awards
Maryland Chapter IAHSS Commendation Award
Allied Universal Phenomenal Performance award
Timeline
Site Supervisor
Allied Universal Security
03.2022 - Current
Interim Human Resource Coordinator
Allied Universal Security
02.2020 - Current
Supervisor
Allied Universal Security
03.2019 - Current
Professional Security Officer
Allied Universal Security
08.2018 - Current
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