Summary
Overview
Work History
Education
Skills
Activities Involvement
Certification
Timeline
Generic

NATNAEL D. RETA

RICHMOND,USA

Summary

Student Services Assistant at Houston Community College with expertise in digital records management and customer service. Increased enrollment efficiency by 25% and maintained a 98% success rate in student onboarding. Proficient in Python and skilled in using Microsoft Teams to enhance collaboration and communication for improved student support.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Student Services Assistant

Houston Community College
Houston, TX
11.2024 - Current
  • Managed and maintained digital records for over 200 student interactions weekly, ensuring 100% accuracy in enrollment and service documentation.
  • Facilitated virtual enrollment and class registration, improving process efficiency, and reducing support wait times by 25%.
  • Utilized Microsoft Teams, Outlook, and Canva to coordinate cross-department communications and track program engagement, increasing event participation by 15%.
  • Supported onboarding for 100+ new students per semester, including account setup, platform access, and troubleshooting, achieving a 98% successful access rate on the first attempt.
  • Collaborated with advising, tutoring, and financial aid teams to connect students to resources, streamlining referrals, and improving service response time.
  • Applied analytical and organizational skills to identify process bottlenecks and implement workflow improvements, enhancing operational efficiency and user satisfaction.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX
12.2025

Skills

  • Python
  • SQL
  • Google Cloud Platform
  • Business intelligence tools
  • Medical coding certification
  • Data analysis
  • Collaboration tools: Zoom, Webex, and Microsoft Teams
  • Organizational skills
  • Time management skills
  • Interpersonal skills
  • Communication skills
  • Customer service
  • Data entry
  • Digital records management
  • Documentation
  • Microsoft Office: Excel, Word, PowerPoint
  • Adaptability

Activities Involvement

  • First-Generation Club – HCC, Active Member Historian
  • Society of Eagle Ambassador – HCC

Certification

  • Medical Billing and Coding Essentials
  • Professionalism in Allied Health
  • Medical Terminology and the human body fundamentals

Timeline

Student Services Assistant

Houston Community College
11.2024 - Current

Associate of Science - Computer Science

Houston Community College

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