Natnael Gebrekidan
Nashville,TN
Summary
IT Infrastructure & Server Support Technician with 6+ years in data center operations and GPU server management. Proficient in hardware diagnostics, firmware upgrades, RAID configuration, and virtualization. Expertise in deploying and optimizing Windows/Linux servers, Active Directory, and core network services. Demonstrated success in supporting NVIDIA GB200/GH200 systems and managing thermal/airflow for optimal performance.
Overview
10
10
years of professional experience
Work History
IT Infrastructure & Server Support Engineer
Accenture
Nashville, TN
01.2021 - 12.2025
- Built and deployed physical and virtual servers with optimized airflow and cabling.
- Trained end-users on new technologies to boost understanding and efficiency.
- Installed RAM, SSDs, RAID controllers, GPUs, NICs, and power supplies for enhanced performance.
- Executed BIOS, firmware, and BMC updates while managing PCIe hardware effectively.
- Diagnosed CPU, disk, and memory bottlenecks using Event Viewer and PerfMon tools.
- Managed AD accounts, GPOs, and access controls across multi-site environments.
- Configured DNS/DHCP, VPN, VLANs, and switch port assignments to facilitate network operations.
- Automated server health checks and maintenance tasks utilizing PowerShell scripts.
IT Field Support Technician
Asurion
Nashville, Tennessee
12.2018 - 01.2021
- Provided technical support for POS devices, retail networking hardware, printers, and routers.
- Installed and configured computer hardware, operating systems, and applications.
- Replaced RAM, SSD/HDD, RAID cards, cooling fans, and PSUs to enhance performance.
- Diagnosed and resolved DNS issues, switch failures, and VLAN misconfigurations.
- Supported Windows Server authentication and resolved login and performance issues.
- Monitored SQL jobs, backups, CPU/storage usage, and overall system health.
- Researched emerging technologies to recommend upgrades or replacements.
- Operated in physical environments requiring lifting, kneeling, and prolonged standing.
IT & Systems Support Specialist
UBS Securities
Nashville, Tennessee
06.2016 - 04.2018
- Managed Active Directory users, security policies, and group permissions to enhance system integrity.
- Installed and supported servers, switches, routers, and healthcare IT infrastructure across remote clinics.
- Executed regular system health checks, improving uptime and minimizing failures in resource-constrained environments.
- Performed hardware repairs, OS imaging, system patching, and firmware updates to maintain operational efficiency.
- Troubleshot connectivity issues and hardware faults to restore operations promptly.
- Delivered technical training and daily support to staff, ensuring sustainability of IT systems.
Education
Bachelor of Science - Computer Science
Unity University
Addis Abeba, Ethiopia05-2018
Skills
- Windows Server 2016-2022
- Linux (Ubuntu/CentOS)
- Rack Mounting
- Cable Management (Cat6/Cat6a)
- Firmware/BIOS/BMC Updates
- NVIDIA GPU Servers (GB200/GH200)
- PCIe Hardware
- RAID (0/1/5/10)
- POST Diagnostics
- Bare Metal Deployment
- Hardware/Software RCA
- Thermal Management
- OS Imaging
- SLA Ticketing (Jira/ServiceNow)
- Performance Monitoring
- Hardware Replacement
- Active Directory
- GPO
- DNS
- DHCP
- VLANs
- VPN
- Firewalls
- Switch Config
- VMware ESXi
- Hyper-V
- Azure
- VM Deployment
- Backup/Recovery
- SQL Server Administration
- Log Analysis
- Backup/Restore
- Server Authentication & Connectivity Troubleshooting
- PowerShell
- Bash
- IDRAC/iLO/IPMI
- SSMS
- Git
- SolarWinds
- Nagios
Timeline
IT Infrastructure & Server Support Engineer
Accenture
01.2021 - 12.2025
IT Field Support Technician
Asurion
12.2018 - 01.2021
IT & Systems Support Specialist
UBS Securities
06.2016 - 04.2018
Bachelor of Science - Computer Science
Unity University