Natoia Lacey
Detroit,MI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
12
12
years of professional experience
Work History
Client Consultant
Flagstar Bank
06.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Built relationships and created deeper network inside client organizations using consistent and proactive dialogue with multiple decision-makers.
- Aligned client objectives with strategic initiatives for long-term success through comprehensive planning sessions.
- Organized informative workshops and seminars to educate potential clients on relevant industry topics and showcase company expertise.
- Worked closely with sales teams to identify prospective clients, creating targeted marketing materials that effectively showcased company offerings.
Co-Owner
She Bartender LLC
09.2018 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
Production/Assembly Worker
Ford Motor Company
07.2012 - 04.2020
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
- Improved team morale and productivity through effective communication and active listening skills.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Education
Associate of Arts - Business Administration
Colorado Technical University
Colorado Springs, CO02.2019
High School Diploma -
Crockett Technical High School
Detroit, MI06.2000
Skills
- Relationship Management
- Customer Support
- Client Relations
- Client Support
- Cash Handling
- Opening and closing procedures
- Processing payments
- Outbound Calling
Timeline
Client Consultant
Flagstar Bank
06.2023 - Current
Co-Owner
She Bartender LLC
09.2018 - Current
Production/Assembly Worker
Ford Motor Company
07.2012 - 04.2020
Associate of Arts - Business Administration
Colorado Technical University
High School Diploma -
Crockett Technical High School
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