Natolyn Shorter-Petitt

Developed programs targeted at increasing motor skills of people with mental disabilities.

• Monitored patient progress and response, consulting with the Active Treatment team regarding necessary changes.
• Compiled patient recovery roadmaps outlining short- and long-term goals, customized plans, and problem areas.
• Supported therapist in administering physical therapy and treatment services.
• Collaborated with a physical therapist to create client-specific treatment plans and modifications.

• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Assisted disabled clients to support their independence and well-being.

• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Greeted customers entering the store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.