Natonya Harden
Burlington,NJ
Summary
Accomplished professional with a proven track record at Parsons Corporations, adept in public safety and policy analysis. Excelled in team leadership, significantly enhancing team skills and compliance with healthcare regulations. Demonstrates exceptional problem-solving and attention to detail, ensuring operational excellence and customer satisfaction. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.
Overview
11
11
years of professional experience
Work History
New Jersey State Inspector
Parsons Corporations
01.2018 - Current
- Served as a trusted resource for colleagues seeking guidance on complex inspection-related matters or challenging situations encountered in the field.
- Perform complete vehicle safety and emissions inspections within the lane and enter data into the computer.
- Uphold codes and regulations governing materials, processes, and procedures.
- Maintain a safe and clean work area by removing oil, water and other materials from the lane and equipment
- Provide excellent and courteous customer service.
- Explain vehicle inspection results to customers in a clear, concise, understandable and polite manner.
- Oversee and manage lanes consisting of two to three coworkers per lane.
- Assist in training new team members on proper lane technician techniques, raising overall skill level of the team.
- Ensure compliance with industry regulations through meticulous attention to detail during inspections.
- Exceeded performance metrics set by the agency for successful inspections completed, corrective actions implemented, and overall impact on public safety initiatives.
President
ART OF SCRATCHES
05.2013 - Current
- Bill customers by sending statements and invoices via fax or email.
- Manage diverse portfolio of small business accounts, maintaining excellent customer service and timely communication.
- Investigate account discrepancies by obtaining and verifying information from clients and staff.
- Update reports, manage accounts, and generate reports for company database.
- Reduce operational costs through diligent monitoring of expenses related primarily to supplies ordering and resource allocation.
- Improve cash flow by promptly resolving billing discrepancies and disputes with clients.
- Built and maintain good relations with customers, encouraging loyalty and obtaining recommendations.
- Oversee financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Coordinate team schedules to keep shifts properly staffed during busy periods.
Education
GED -
Burlington County Community College
Willingboro, NJ2012
Skills
- Public Safety
- Healthcare regulations
- Investigation techniques
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Documentation and Recordkeeping
- Task Prioritization
Timeline
New Jersey State Inspector
Parsons Corporations
01.2018 - Current
President
ART OF SCRATCHES
05.2013 - Current
GED -
Burlington County Community College
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