Natonya Mitchell
Washington,DC
Summary
Versatile administrative possessing first-rate communication skills and personable demeanor demonstrated across 19 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
19
19
years of professional experience
Work History
Optometric Assistant
Dr. Stephen L. Glasser, OD/PC
2016.03 - Current
- Responsible for confirming, canceling, and rescheduling appointments; Answering phones, managing appointment bookings and updating the facility's system with patients' information
- Working with current software technologies
- Assisting with reports, articles and conference proceedings
- Conduct interviews with patients to find out their medical history and condition
- Verify and update patient insurance
- Preparing and submitting claims: To insurance companies for medical procedures and services
- Communicating: With patients, clients, collection agencies, and insurance companies about outstanding balances, rejected claims, and payment lapses
- Collecting payments: For the provider, including establishing payment arrangements with patients, monitoring payments, and following up when necessary
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Performed developmentally appropriate patient care for optometry patients aged 5 to 90.
Administrative / Assistant Manager
Visual Health Doctors of Optometry
2012.11 - 2016.03
- Organizing and scheduling appointments and meetings, and making travel arrangements.
- Provide administrative support to ensure efficient operation of office
- Complete operational requirements by scheduling and assigning administrative projects and expediting work results
- Exhibits polite and professional communication via phone, e-mail, and mail
- Performed billing, collections, memos, invoices, correspondence and spreadsheets
- Updating any internal databases, which electronically store and organize patients' records, billing details, and registration forms
- Maintain office calendar, contact list and filing system
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence to 12-person team.
- Prepared and analyzed expense reports to achieve cost savings of over $100,000.
- Completed bi-weekly payroll for 15 employees.
Practice Administrator
Specs by Bauer
2005.04 - 2012.11
- Answered phones and routed calls, greeted patients, recall and schedule appointments
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting order supplies
- Generating sales and insurance reports to verify the company's productivity detail
- Schedule meetings and prepared materials for meetings
- Processed all glasses orders, in a timely manner
- Auditing and processing of office functions
- Kept records, filed insurance claims, performed bookkeeping and managed inventory
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Supervised team of 10 office personnel.
Education
Diploma -
Eastern Senior High School
Washington, DC06.2004
Skills
- Office Automation Software
- Microsoft Office
- Customer Service
- Medical Practice Management
- Basic Finance
- Medical Record Management
- Appointment Scheduling
- Insurance Billing
- Office Administration
- Patient Care Coordination
- Insurance Verification
- Data Entry
- Medical Billing
- Bookkeeping Support
References
AVAILABLE UPON REQUEST
Timeline
Optometric Assistant
Dr. Stephen L. Glasser, OD/PC
2016.03 - Current
Administrative / Assistant Manager
Visual Health Doctors of Optometry
2012.11 - 2016.03
Practice Administrator
Specs by Bauer
2005.04 - 2012.11
Diploma -
Eastern Senior High School
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