Natori Mcdonald
Arizona City,United States
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Seasoned Security Officer with [Number] years experience in law enforcement and [Type] industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation.
Overview
3
3
years of professional experience
Work History
Security Officer
Elite Security Services
Phoenix, Arizona
06.2021 - 01.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Performed pat-downs to look for unauthorized materials and weapons.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Call Center Representative
Verizon Wireless Representative
Phoenix, AZ
02.2019 - 05.2020
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Attended telephone skills and program information training sessions to boost aptitude.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
Csr,Lead
Travel Centers Of America
Eloy, Arizona
02.2018 - 01.2019
- Reported on updates to project specifications and progress.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked different stations to provide optimal coverage and meet production goals.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- experience in CAT scale, & Western union
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA08.2015
Skills
- Fire Department Communication
- Theft Prevention
- Intrusion Detection
- Federal and State Regulation Compliance
Timeline
Security Officer
Elite Security Services
06.2021 - 01.2022
Customer Service Call Center Representative
Verizon Wireless Representative
02.2019 - 05.2020
Csr,Lead
Travel Centers Of America
02.2018 - 01.2019
High School Diploma -
Canyon Springs High School
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