Na'Toria Lewis
Edinburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
12
12
years of professional experience
Work History
Transportation Dispatcher
Will Delivery
03.2017 - 06.2023
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Omni Interactions
02.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Mail Delivery Driver
USPS
04.2015 - 10.2018
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
CNA
Goodwill Nursing Home
08.2011 - 03.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science -
Middle Georgia State University
Macon, GASkills
- Mobile Location-Based Services Software
- Interdepartmental Communication
- Recordkeeping Requirements
- Quality Assurance
- Customer Relations
- Escalation of Issues
- Paperwork and Documentation
Timeline
Customer Service Representative
Omni Interactions
02.2019 - 09.2021
Transportation Dispatcher
Will Delivery
03.2017 - 06.2023
Mail Delivery Driver
USPS
04.2015 - 10.2018
CNA
Goodwill Nursing Home
08.2011 - 03.2016
Associate of Science -
Middle Georgia State University
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