Natoria Ogletree
Fultondale,AL
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Brookwood Baptist Cancer Center
07.2023 - Current
- Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines
- For new and or referred patients, sets up in system with appropriate documentation
- Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
- May schedule outpatient appointments/testing/surgeries and hospital admissions upon request
- Obtains necessary pre-certification as required
- Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR)
- Collects co-pays, deductible and other out of pocket amounts at time of visit
- Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage
- Arranges for patients to have financial counseling as needed
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice
- Follows policies and procedures to contribute to the efficiency of the front office
- Covers for other front office functions as requested
- Answers incoming calls; assesses callers' needs and directs to appropriate personnel
- Pages clinic personnel as appropriate
- Obtains and communicates messages in an accurate and timely manner.
Patient Access Representative
Ascension St. Vincent
07.2022 - 07.2023
- Guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions
- Verifying insurance
- Scheduling patient's appointments.
Behavioral Health Associate
Children's of Alabama
05.2020 - Current
- Lead group sessions on emotional intelligence, communication, coping skills, cultural diversity and interpersonal relationships
- Respond to and assist in behavioral codes working as a team member to successfully manage patient using methods obtain in CPI training
- Create a safe environment for adolescent residents by maintaining a positive normative culture throughout the facility.
Account Specialist
Nicholas Financial
08.2020 - 07.2021
- Applied payments to correct customer's account, using the company's software to document payment in their system, as well as, documenting it on a tangible ledger, double checking accuracy, and referring any questions to Office Manager
- Finding and contacting debtors to arrange debt payoffs
- Monitoring accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity.
Retail Banker Team Lead
Woodforest National Bank
04.2017 - 08.2020
- Paying attention to detail ensuring the accurate present Woodforest National Bank completion of multiple tasks by strict deadlines
- Thoroughly followed bank policies, procedures and guidelines to process transactions accurately and efficiently
- Scheduling, organizing and planning
- Achieved sales goal of 6% or more each quarter by identifying customer needs and referring financial products and services
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions
- Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Customer Service Representative
Community Choice Financial
01.2015 - 04.2017
- Identified, researched, and resolved customer issues using the computer system
- Processed payments received via cash, credit card, check, through the mail and over the phone
- Applied payments to correct customer's account, using the company's software to document payment in their system, as well as, documenting it on a tangible ledger, double checking accuracy, and referring any questions to Office Manager
- Performed all store-opening duties, including counting cash drawers and ensuring all the necessary equipment was up and running correctly
- Adhered to company and federal regulations ensuring compliance relating to disputes.
Administrative Assistant
Millennium Ministries
01.2012 - 05.2014
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
Education
Early Childhood Education
Alabama A&M University
01.2016
High School Diploma -
Center Point High School
05.2014
Skills
- A superb written and verbal communicator experienced in providing preeminent customer service with integrity, high standards, and quality care Excellent database skills that allows for a plenitude of
- Tremendous customer service skills knowledge on various subjects Keen attention to detail and an excellent problem solver who's able to find solutions for various situations A team leader with a great attitude and greater work ethic who's proficient in contributing to and reaching team solutions
- Excellent problem-solver and able to offer solutions for various issues
- Banking
- Office Administration
- Computer Skills
- Data Entry
- Typing
- Merchandising
- Sales
- Account Management
- Financial Services
- Cash handling
- Debits & credits
- Analysis skills
- Documentation review
- Windows
- Behavioral health
- Accounting
- Cashiering
- Customer service
- Medical records
- ICD-10
- Data collection
- Front desk
- Clerical experience
- Hospital experience
- ICD-9
- Epic
Timeline
Scheduling Coordinator
Brookwood Baptist Cancer Center
07.2023 - Current
Patient Access Representative
Ascension St. Vincent
07.2022 - 07.2023
Account Specialist
Nicholas Financial
08.2020 - 07.2021
Behavioral Health Associate
Children's of Alabama
05.2020 - Current
Retail Banker Team Lead
Woodforest National Bank
04.2017 - 08.2020
Customer Service Representative
Community Choice Financial
01.2015 - 04.2017
Administrative Assistant
Millennium Ministries
01.2012 - 05.2014
Early Childhood Education
Alabama A&M University
High School Diploma -
Center Point High School
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