Natosha Berg
Sales
Milton-Freewater,OR
Summary
Client-focused Event Manager, focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Meticulous Event Manager with background in planning events such as weddings, concerts, social events and religious celebrations. Strong organizational skills with success in managing multiple events and executing simultaneous events.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Sales
Ranch & Home
Milton Freewater, OR
08.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Supervisor Customer Service
United States Post Office
Milton Freewater, OR
02.2015 - 01.2021
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Researched and corrected customer concerns to promote company loyalty.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Event Coordinator, Event Lead, Floor Lead, Server
Hamley Steakhouse & Saloon
Pendleton, OR
02.2011 - 09.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Brainstormed and implemented creative event concepts and themes.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Coordinated florists, photographers and musicians during for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Performed event coordination for larger parties and gatherings.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Evaluated and selected service providers and vendors according to customer requirements.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected event facilities to confirm conformance to customer requirements.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Developed post-event reports to determine effectiveness of each event.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Hired, trained and supervised volunteers and support staff required for events.
Shipping and Receiving Manager
Hamley's Western Store And Saddle Shop
Pendleton, OR
06.2011 - 02.2015
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Managed product pricing and program costs with key executives.
- Pulled, verified and packaged items for shipment.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Event Lead
Metroplex Sports Services
Arlington , TX
01.2006 - 11.2010
- Performed event coordination for larger parties and gatherings.
- Hired, trained and supervised volunteers and support staff required for events.
- Evaluated and selected service providers and vendors according to customer requirements.
- Coordinated schedules and timelines for events.
- Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.
Education
High School Diploma -
Blue Mountain Community College
Pendleton, OR 02.2001 - 06.2001
Associate of Applied Science - Medical
Blue Mountain Community College
Pendleton, OR 01.2022 - Current
Skills
Self-direction
Organization
Self-Motivated
Organization and Time Management
Interpersonal Communication
Attention to Detail
Written Communication
Teamwork and Collaboration
Teambuilding
Negotiation
Timeline
Associate of Applied Science - Medical
Blue Mountain Community College
01.2022 - Current
Sales
Ranch & Home
08.2021 - Current
Supervisor Customer Service
United States Post Office
02.2015 - 01.2021
Shipping and Receiving Manager
Hamley's Western Store And Saddle Shop
06.2011 - 02.2015
Event Coordinator, Event Lead, Floor Lead, Server
Hamley Steakhouse & Saloon
02.2011 - 09.2018
Event Lead
Metroplex Sports Services
01.2006 - 11.2010
High School Diploma -
Blue Mountain Community College
02.2001 - 06.2001