Natosha Berg

· Greeted customers.

· Assisted customers in locating products, and checked store system for merchandise at other sites.

· Prepared merchandise for sales floor by pricing or tagging.

· Engaged with customers to build rapport and loyalty.

· Answered customer questions about sizing, accessories and merchandise care.

· Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

· Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

· Increased sales by offering advice on purchases and promoting additional products.

· Processed product returns and assisted customers with other selections.

· Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Established and updated work schedules to account for changing staff levels and expected workloads.
• Kept abreast of new company products and services to effectively answer questions and resolve complaints.
• Standardized office structures and processes to promote collaboration and increased performance.
• Assisted with preparing information required for quotes, and addressed potential service concerns.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Researched and corrected customer concerns to promote company loyalty.
• Actively supported service associates by quickly responding to questions via phone and email, and finding appropriate solutions to customer issues.
• Compiled and analyzed customer feedback data to develop new strategies, and corrective actions.
• Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salary actions for staff.
• Completed bi-weekly payroll for [Number] employees.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Developed highly-efficient administrative team through ongoing coaching, and professional development opportunities.
• Created, prepared and delivered reports to upper tier departments.

• Performed event coordination for large parties and gatherings.
• Checked identification for minimum age for sale of alcoholic beverages.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Evaluated and selected service providers and vendors according to customer requirements.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected event facilities to confirm conformance to customer requirements.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Arranged availability of audio-visual equipment, transportation, and displays for various types of events.
• Interviewed clients to understand event scope, establish budgets and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Acquired contracts and agreements to finalize negotiations, and obtain approval signatures.
• Communicated with catering, lighting, and sound companies to obtain price quotes.
• Hired, trained, and supervised volunteers and support staff required for events.
• Developed post-event reports to determine effectiveness of each event.

• Monitored and reported on transportation costs and properly filed shipping documents.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Conducted audits of inventories to identify and resolved discrepancies in records.
• Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Prepared shipping documents and invoices, processed payments and fielded client questions.
• Managed product pricing and program costs with key executives.
• Pulled, verified and packaged items for shipment.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Organized storage areas to optimize inventory movement, and minimize labor hours.
• Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
• Worked with vendors to schedule daily pickups and weekly deliveries.

• Performed event coordination for large parties and gatherings.
• Hired, trained and supervised volunteers and support staff required for events.
• Evaluated and selected service providers and vendors according to customer requirements.
• Coordinated schedules and timelines for events.
• Organized, coordinated and deployed event resources while focusing on delivering superior customer service.