Natosha Billingsley
Phenix City,AL
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
4
4
years of professional experience
Work History
Assistant Deli Manager
Piggly Wiggly Supermarket
Phenix City, United States
07.2020 - Current
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with [Job title].
- Controlled freshness of products by rotating and removing out of code merchandise.
- Increased sales [Number]% through suggestive selling of promotional items.
Server
Golden Corral Buffet And Grill
Columbus, GA
08.2018 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Cashier/customer Service
Bizzy Bee Marathon
Phenix City, AL
02.2017 - 11.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NH05.2022
GED -
Canton City School Adult Community Education
Canton, OH09.2013
Skills
- Training and Onboarding
- Problem Solving
- Quality Assurance
- Monitoring Food Preparation
- Money Handling
- Delegating Assignments and Tasks
- Reliable and Responsible
- POS Terminal Operation
- Collaboration and Teamwork
Timeline
Assistant Deli Manager
Piggly Wiggly Supermarket
07.2020 - Current
Server
Golden Corral Buffet And Grill
08.2018 - 03.2020
Cashier/customer Service
Bizzy Bee Marathon
02.2017 - 11.2017
Associate of Business Administration - Business Administration
Southern New Hampshire University
GED -
Canton City School Adult Community Education
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