Natosha Brown
Las Vegas,NV
Summary
Quality-focused professional with a strong dedication to helping customers resolve issues, seeking to bring a high level of personal ambition, keen customer service skills, and persistent accountability to a dynamic company.
Professional with strong organizational skills and focus on effective communication. Experienced in supporting sales teams and managing administrative tasks. Known for adaptability and reliability, ensuring seamless operations even with changing needs. Expertise in CRM software, scheduling, and customer relationship management.
Overview
22
22
years of professional experience
Work History
Business Sales Representative
Williams-Sonoma, Inc.
01.2020 - Current
- Utilize salesforce and maintain good customer relations
- Improve product recommendations and increase sales
- Respond to 30 email cases daily, register customers for trade accounts, and set up accounts for tax exemption
- Reconcile orders and account payments
- Assisted coworkers and staff members with special tasks on daily basis.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
Verification Specialist
HMS Health Management Systems
01.2019 - 01.2020
- Cleaned and preprocessed data
- Utilized IVR system and other software such as Instamed, Navinet, etc
- Checked status of patient's medical (major medical or Medicare) insurance to verify that all information is updated and accurate on their medical policies
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Worked from home
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Certified Nursing Assistant
Horizon Ridge Nursing and Rehabilitation
05.2019 - 11.2019
- Administered health care tasks such as personal hygiene services and housekeeping
- Collaborated with the healthcare team and patients to improve the outcome of treatments
- Recorded all events and patient information in the matrix charting system
- Supported needs of 15+ residents under long-term care.
Certified Nurse Assistant
North Las Vegas Care Center
08.2002 - 06.2018
- Recorded and reported observations of the patient's condition
- Provided nursing care following resident care policies and procedures
- Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individual's needs and rights
- Maintained confidentiality of proprietary information
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted patients during meals, ensuring they received proper nutrition according to specific dietary requirements.
- Enhanced patient care by daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them regularly.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2017
Associate degree - Healthcare Administration
San Joaquin Valley College
Bakersfield, CA01.1996
Skills
- Customer service
- Problem-solving
- Typing
- Office equipment
- Strong organization
- Microsoft office
- CRM management
- Salesforce proficiency
- Business correspondence writing
- Email management
- Teamwork and collaboration
- Multitasking and time management
- Fast learner
Timeline
Business Sales Representative
Williams-Sonoma, Inc.
01.2020 - Current
Certified Nursing Assistant
Horizon Ridge Nursing and Rehabilitation
05.2019 - 11.2019
Verification Specialist
HMS Health Management Systems
01.2019 - 01.2020
Certified Nurse Assistant
North Las Vegas Care Center
08.2002 - 06.2018
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Associate degree - Healthcare Administration
San Joaquin Valley College
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