Natosha Donaldson

Work History

Prestige Development Group

08.2022 - Current

Manages rental properties by advertising and filling vacancies for multiple clients and owners.
Provides excellent customer care through active listening via chat, voice calls and in person daily.
Corresponds with clients, customers, and coworkers with excellent verbal and oral communication.
Provides administrative support not limited to faxes, copy duplication, mail distribution, answering phones, ordering supplies, and facilitating meetings.
Consistently learning new systems and material to effectively complete my workload.
Creates systems/processes for training purposes across all departments including construction, loan processing, marketing, and maintenance requests.
Implement processes from start to finish for various projects including mailers, finances, marketing.
Heavy data entry using QuickBooks, Microsoft applications and other rental based applications with emphasis on 100% accuracy.
Generating formulas and calculations on Excel for reporting purposes
Facilitating and creating Flow Charts to organize operations within all departments.
Timeline conscious, consistently meeting deadlines.
Increased productivity companywide by implementing new processes.

06.2017 - 06.2022

Delivered groceries to over 700 customers timely, accurately, while providing meeting customer needs.
Maintained 5/5 customer ratings throughout employment.
Verbally communicated with customers and coworkers via Instacart app to meet customer demands while providing superior customer service.
Completed online training modules and any additional training required by management during employment to maintain accordance with guidelines.
Shopped orders efficiently to maintain quality while ensuring that all items were properly packaged for delivery before leaving store.
Maintained positivity while delivering orders, even when faced with difficult situations or customers.
Followed company policies regarding safety and security 100%.
Maintains overall 100% delivery success rate and on-time deliveries.
Abided by all laws regarding alcohol delivery including ID checks, denials of purchase and returning orders to stores if customer was absent.
Completed data entry in app for new items that needed manual entry.

Arnold Dental Supply

10.2015 - 10.2017

Electronically processed between 15-100 EDI orders daily for client Kaiser Permanente while assuring quality assurance with item totals and quantities.
Quality assurance was conducted daily in warehouse on all orders before shipping.
Prepared orders for shipping by packaging and delivering to warehouse shipping.
Produced up to 100 invoices daily for various Kaiser Permanente clinics.
Managed quotes, daily drop shipment reports and backorder reports.
Distributed reports via email to appropriate departments for smooth operations company wide.
Consistently corresponding with clients daily via email and occasionally through phone.
Maintained physical records daily, monthly, and quarterly and filed them appropriately for easy accessibility.
Produced over 30 EOM rebate reports every month and submitted them to appropriate vendors.
Heavy Data Entry with emphasis on accuracy.
Retrieved data from various databases to complete reports for other departments.
Performed statistical analyses to gather data for operational and forecast team needs.

Everett Naval Station

07.2015 - 08.2015

Provided empathetic customer service to all patients.
Performed test strip urinalysis testing and performed venipuncture on 10+ patients daily.
Prepared and stored collections per safety guidelines.
Entered Result Data into databases accurately.
Operated centrifuge machines and followed all protocols to stay compliant.
Followed safety precautions and hygiene guidelines.

Aerotek

03.2014 - 12.2014

Processed over 50 employment background screenings daily including education, employment and credentials while adhering to all policies and processes for verifications team.
Managed inbound and outbound calls while delivering exceptional customer service.
Entered, updated, and verified client data into various systems including Salesforce and National Student Clearinghouse.
Met and exceeded expectations for verification metrics consistently.

Virginia Mason Medical

11.2007 - 06.2013

Scheduled appropriate appointment types for 50 plus patients daily for Virginia Mason clinics and specialty departments while providing excellent customer service via telephone.
Corresponded efficiently and effectively with clinical care teams for various departments such as neurology, pediatrics, and general internal medicine via email and directly to resolve issues surrounding patients.
Managed patient account information to ensure correct billing accuracy.
Participated in educational opportunities within company to stay up to date on current policies.
(HIPAA training, Customer Service efficiency, Specialty clinic training).
Directly improved phone streamline process with suggested idea at team conference meeting.