Natosha Hill
Relationship Manager Business Owner Specialist
Atlanta,Georgia
Summary
Committed, career-focused employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Relationship Manager Business Owner Specialist
Bank of America
Atlanta, GA
02.2022 - Current
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.
Legal Assistant
Mpia Law
Douglasville, GA
05.2021 - Current
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Fluent with Relativity Software
Co Founder
Grassed.Roots
Atlanta, GA
07.2019 - Current
- Established company to fill market gap, connecting customers directly with products.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Kept up-to-date on regulatory changes affecting business operations.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Shift Lead Supervisor
The Home Depot Inc
Douglasville, GA
02.2021 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Stocked merchandise and loaded and unloaded deliveries.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Identified leads and generated sales.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Supervised, trained and guided team by coaching on daily activities
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
Host, Waitress, Delivery Driver & Hiring Manager
Chris' Pizza
Atlanta, GA
08.2017 - 08.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Increased sales of high margin menu items through effective upselling.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Psychology
08.2007
Skills
- New Business Development
- Relationship Review Process
- Excellent Communication
- Portfolio Growth
- De-escalation Techniques
- Adaptable to Changing Conditions
- Prioritizing and Planning
- Financial Resources Management
- Willing to Learn
Hobbies
- Hiking
- Volunteering
- Reading
- Social media management
- Gardening
- Baking
Timeline
Relationship Manager Business Owner Specialist - Bank of America
02.2022 - Current
Legal Assistant - Mpia Law
05.2021 - Current
Shift Lead Supervisor - The Home Depot Inc
02.2021 - 02.2022
Co Founder - Grassed.Roots
07.2019 - Current
Host, Waitress, Delivery Driver & Hiring Manager - Chris' Pizza
08.2017 - 08.2019
Middle Tennessee State University - Bachelor of Science, Psychology