Natosha Hill

Work History

Bank of America

Atlanta, GA

02.2022 - Current

Established strong client relationships to drive business development.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
Identified potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.

Mpia Law

Douglasville, GA

05.2021 - Current

Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Fluent with Relativity Software

Grassed.Roots

Atlanta, GA

07.2019 - Current

Established company to fill market gap, connecting customers directly with products.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Made financial and logistics decisions in best interest of company.
Took care of escalated customer concerns to increase satisfaction.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Kept up-to-date on regulatory changes affecting business operations.
Analyzed financial statements and trends to manage cash flow and make business decisions.

The Home Depot Inc

Douglasville, GA

02.2021 - 02.2022

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Stocked merchandise and loaded and unloaded deliveries.
Assisted customers by finding solutions to complaints, concerns and inquiries.
Identified leads and generated sales.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Supervised, trained and guided team by coaching on daily activities
Supervised and led employees to maintain productivity and customer service levels.
Educated customers about offerings, promotions and pricing to boost sales.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Evaluated employee performance, delivering individualized feedback and praise.

Chris' Pizza

Atlanta, GA

08.2017 - 08.2019

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Increased sales of high margin menu items through effective upselling.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.