Natosha Lynch
Berkshire,TX
Summary
Trusted Manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Willing to take on any task to support team and help business succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service
Royal Elite Dynamics
02.2018 - Current
- Sold products to customers during routine service calls using strong cross-selling abilities
- Met face-to-face with customers to handle issues escalated by associates.
- Collected initial deposits or one-time payments and arranged long-term payment plans for ongoing relationships
- Updated records with details of customer interactions and transactions.
- Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills
- Completed documentation for new contracts and updates.
- Followed up with customers to share findings and offer solutions for ongoing inquiries
- Worked with vendors to obtain replacement parts or service and recapture lost funds
- Scheduled delivery, service or installation appointments for customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Accomplished multiple tasks within established timeframes.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans, to increase sales by 10%.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Teacher
K3 Creative Learning Center
07.2019 - 11.2019
- Provided care to children enrolled in the daycare
- Assisted with feedings
- Assisted with toileting
- General cleaning
- Teaching from Curriculum and following Lesson plans
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Teacher
Preschool Connections
08.2017 - 02.2018
- Aligned student learning objectives and lesson plans with state and district curriculum requirements.
- Communicated with parents on student progress, potential challenges and ways to foster engagement and academic success.
- Evaluated student work to monitor progress and identify learning gaps.
- Conducted standardized assessments to evaluate student progress year-over-year.
- Collaborated with faculty and administrators to promote school values and foster overall wellbeing of student body.
- Collaborated with faculty and educational specialists to discuss program improvements.
- Taught classes to students at varying levels of educational advancement.
- Delivered engaging lectures and facilitated lively classroom discussions.
- Promoted critical thinking with thoughtful explorations of current events.
- Worked with students in group and individual environments to provide varied instruction styles for diverse learning modalities.
- Maintained attractive, well-kept classroom that encouraged children to create, explore and make decisions with confidence.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
High School Diploma -
Ozen Magnet High School
Beaumont, TX05.2006
Skills
- Inbound call management
- Good communication
- Positive attitude
- Customer service
- Microsoft Word
- Scheduling
- Team leadership
- Google Drive
- Digital Sales
- Event Planning
- Travel Planning
- Teamwork
Timeline
Teacher
K3 Creative Learning Center
07.2019 - 11.2019
Customer Service
Royal Elite Dynamics
02.2018 - Current
Teacher
Preschool Connections
08.2017 - 02.2018
High School Diploma -
Ozen Magnet High School
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