Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Natosha Plousha

Palmdale,California

Summary

Dynamic professional with extensive experience in dispatch operations at GWOWLOGISTICSDOT, excelling in customer service and decision-making. Proven track record of optimizing route efficiency and implementing tracking systems, enhancing service delivery. Skilled in dispatch software and active listening, fostering effective communication and collaboration within teams.

Knowledgeable [ Dispatcher ] with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Well-qualified [ Dispatcher ] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Sharp [ Dispatcher ] with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level

[ Dispatcher ] position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in [Area of dispatch and transportation expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in the

Area of Dispatch and Transportation with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Knowledgeable in Dispatch and Transportation with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Dispatcher

Way West Auto Transport
02.2015 - Current
  • Coordinated daily dispatch operations to optimize route efficiency and reduce delays.
  • Implemented tracking systems for real-time updates on vehicle locations and delivery statuses.
  • Trained new team members on operational procedures and software tools used in dispatching.
  • Monitored communication channels to ensure timely responses to driver inquiries and issues.
  • Analyzed workflow processes to identify areas for improvement in service delivery.
  • Collaborated with logistics teams to align schedules and resource allocations effectively.
  • Developed standard operating procedures that enhanced consistency in dispatch operations.
  • Managed emergency situations by quickly reallocating resources to meet urgent demands.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Coordinated daily dispatch operations to optimize delivery routes and schedules.
  • Monitored fleet performance, ensuring compliance with safety regulations and standards.
  • Utilized logistics software to track shipments and manage real-time updates for clients.
  • Collaborated with drivers to resolve issues and improve service efficiency.

Alcohol and Drug Counselor

Better Means
05.2013 - Current
  • Developed and implemented individualized treatment plans for clients with substance use disorders.
  • Conducted group therapy sessions to facilitate peer support and recovery strategies.
  • Assessed client progress regularly and adjusted treatment approaches as necessary.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care services.
  • Educated clients and families on addiction, recovery processes, and available resources.
  • Monitored compliance with treatment protocols to ensure client safety and well-being.
  • Provided crisis intervention support during critical situations, fostering immediate stabilization.
  • Mentored junior counselors, enhancing team competency in therapeutic practices and interventions.
  • Mentored junior counselors, sharing knowledge on effective techniques and best practices in substance abuse counseling.
  • Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
  • Evaluated program effectiveness using standardized measures, making recommendations for improvements based on data analysis results.
  • Developed appropriate treatment plans and kept ongoing records of treatment.
  • Monitored clients'' progress, adjusting treatment approaches as necessary for optimal outcomes.
  • Developed strong rapport with clients through empathetic listening skills, fostering trust within therapeutic relationships.
  • Prepared participant for discharge by completing necessary paperwork, recommending resources and developing discharge plan.
  • Promoted a positive environment conducive to growth by setting clear expectations, establishing safe boundaries, and encouraging open communication amongst clients within group settings.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, addressing clients'' unique needs.
  • Utilized crisis intervention techniques to handle and diffuse emergency situations.
  • Led relapse prevention groups, teaching clients essential skills needed for long-term sobriety success.
  • Facilitated educational workshops on addiction prevention and recovery resources for the local community.
  • Utilized motivational interviewing techniques to empower clients in taking ownership of their recovery process.
  • Contributed to program development initiatives by sharing expertise in identifying gaps in services and proposing solutions for addressing unmet client needs.
  • Increased family involvement in client treatment by conducting regular check-ins and providing education on how to best support their loved one''s recovery journey.
  • Enhanced group therapy sessions for increased client engagement and effective communication of coping strategies.
  • Continuously expanded professional knowledge by attending relevant trainings, workshops, and conferences, ensuring the provision of high-quality counseling services.
  • Provided crisis intervention and support in high-stress situations to ensure client safety and wellbeing.
  • Demonstrated understanding of addiction, mental health, eating disorders, and complex conditions.
  • Conducted thorough assessments of new clients to identify appropriate level of care and services needed for successful recovery.
  • Managed caseloads efficiently by prioritizing tasks, maintaining regular communication with clients and team members, and adapting to changing needs within the treatment setting.
  • Facilitated therapy groups and individual counseling sessions.
  • Assisted clients in developing healthy coping mechanisms by identifying triggers and practicing alternative responses during counseling sessions.
  • Coordinated closely with external agencies such as probation officers, social workers, and medical professionals to facilitate seamless service provision for clients.
  • Maintained detailed case records in compliance with confidentiality guidelines, contributing to accurate documentation and efficient communication among team members.
  • Monitored client progress to make necessary adjustments for client success.
  • Developed individual treatment goals based on history and diagnosis.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Supported aftercare planning for continued recovery after treatment.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Kept accurate and detailed records to track and document client progress.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Conducted individual and group counseling sessions to support clients in recovery journey.
  • Developed personalized treatment plans addressing client needs and goals.
  • Facilitated workshops on coping strategies and life skills for substance use prevention.
  • Monitored client progress, adjusting interventions based on feedback and outcomes.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Provided crisis intervention services, utilizing de-escalation techniques effectively.
  • Educated families on addiction dynamics to foster supportive environments for recovery.

Homeless Shelter Office Manager

Better Means
10.2008 - Current
  • Streamlined office operations, enhancing efficiency and workflow coordination.
  • Oversaw scheduling and communication between departments to improve productivity.
  • Implemented new filing system, resulting in improved document retrieval times.
  • Managed vendor relationships, negotiating contracts for office supplies and services.
  • Developed training materials for onboarding new staff, ensuring seamless integration.
  • Coordinated company events, fostering team collaboration and employee engagement.
  • Led performance evaluations, providing constructive feedback to enhance staff development.
  • Analyzed office procedures to identify areas for process improvement and cost savings.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Home Healthcare Specialist

IHSS - In Home Supportive Services
01.1982 - Current
  • Delivered personalized care plans tailored to individual patient needs.
  • Coordinated medication administration and monitored patient responses effectively.
  • Trained and mentored junior staff on best practices in home healthcare.
  • Implemented safety protocols to ensure compliance with health regulations.
  • Assisted families with navigating healthcare resources and support systems.
  • Evaluated patient progress and adjusted care strategies accordingly.
  • Collaborated with multidisciplinary teams to optimize patient outcomes.
  • Provided compassionate daily living assistance to clients, enhancing overall quality of life.
  • Developed individualized care plans based on client needs, ensuring tailored support and attention.
  • Coordinated with healthcare professionals to manage and monitor client health conditions effectively.
  • Trained and mentored new caregivers, fostering a collaborative and supportive work environment.
  • Implemented safety protocols and best practices, promoting a secure living environment for clients.
  • Managed medication administration and adherence, ensuring accuracy in treatment regimens.
  • Assisted clients with mobility and personal hygiene tasks, maintaining dignity and respect at all times.
  • Evaluated client progress regularly, adjusting care strategies to improve outcomes as needed.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
  • Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed individual care plans for clients based on specific needs.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Hair Salon Owner

Owner Operator Independent
11.2005 - 12.2020
  • Led daily salon operations, ensuring high-quality service and customer satisfaction.
  • Developed and implemented marketing strategies to increase client retention and attract new customers.
  • Managed inventory control, optimizing product selection and minimizing waste through strategic purchasing decisions.
  • Trained and mentored junior stylists, fostering skill development and promoting teamwork within the salon environment.
  • Established strong vendor relationships to negotiate favorable pricing on supplies and equipment, reducing overhead costs.
  • Created a welcoming atmosphere through effective communication, addressing client concerns and tailoring services to individual needs.
  • Analyzed sales data to identify trends, adjusting service offerings based on client preferences and market demand.
  • Implemented innovative service techniques, enhancing overall salon performance and maintaining competitive edge in the industry.
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
  • Trained and mentored junior stylists, fostering professional growth and skill development.
  • Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
  • Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
  • Incorporated strategic partnerships with complementary businesses like bridal boutiques or photography studios to offer exclusive packages and increase the salon''s market reach.
  • Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
  • Expanded service offerings based on market demand analysis which resulted in increased bookings from new target segments.
  • Conducted regular performance evaluations for staff members, setting clear expectations for professional growth opportunities within the salon.
  • Boosted employee morale by implementing incentives programs and team-building activities.
  • Streamlined inventory management for optimal product availability and cost effectiveness.
  • Negotiated favorable contracts with suppliers to secure high-quality products at competitive prices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Learned and remained updated on statutory requirements and regulations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared billings and estimates for customers.
  • Maintained posting of MSDS sheets in workplace.
  • Utilized best practices theory when selecting vendors and products.

Education

Certificate - Logistics Management

Streamline Freight Logistics
Oklahoma City, OK
01-2025

Associate of Science - Alcohol Drugs Addictions And Family Counsel

ICDC College
Los Angeles, CA
04-2011

Natural Hair And Nail Tech - Manicurist And Natural Hair Care Studies

California Hair Design Academy
San Diego, CA
02-1992

Nursing

San Diego City College
San Diego, CA
01-1983

General Studies

Lincoln High
San Diego, CA
09-1982

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance

Accomplishments

  • Achieved recognition by completing daily task with accuracy and efficiency.
  • Achieved promotions through effectively helping company excel in sales and performance.
  • Supervised team of 5-50 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved company complaints suggestions and upgrades which led to successful business practices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved excellent results by introducing software upgrades for state and federal changes to make sure all task in logistics are running according to law and company procedure.
  • Collaborated with team of 5-50 in the development of Logistics Dispatch and Office performance and excellence.
  • Collaborated with team of 5-50 in the development of Health and Safety requirements guidelines and changes in Law and Company procedure.
  • Supervised team of 5 or more staff members.

Certification

Completed 850 HRS of FMCSA requirements @

Streamline Freight Logistics 250 HRS

High Desert Truck Driving 600 Hrs

Languages

English
Full Professional

Timeline

Dispatcher

Way West Auto Transport
02.2015 - Current

Alcohol and Drug Counselor

Better Means
05.2013 - Current

Homeless Shelter Office Manager

Better Means
10.2008 - Current

Hair Salon Owner

Owner Operator Independent
11.2005 - 12.2020

Home Healthcare Specialist

IHSS - In Home Supportive Services
01.1982 - Current

Certificate - Logistics Management

Streamline Freight Logistics

Associate of Science - Alcohol Drugs Addictions And Family Counsel

ICDC College

Natural Hair And Nail Tech - Manicurist And Natural Hair Care Studies

California Hair Design Academy

Nursing

San Diego City College

General Studies

Lincoln High

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