Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Natosha Randall

Natosha Randall

Unemployed Switchboard Operator
Baltimore,MD

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

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I'm proud to say that I have 18 years of experience.

Work History

Cashier Team Lead

Walgreens
06.2016 - 01.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Checked personal identifications during alcohol and tobacco sales.

Switchboard Operator/ Receptions

Domino Sugar Corporation
10.1991 - 09.1997
  • Supported customers by managing over 3,000 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Education

Southern High School
Baltimore, MD
06.1991

Skills

  • Customer Service
  • Transaction Approvals
  • Policy Enforcement
  • POS System Operation
  • Adaptability and Dependability
  • Online Order Picking
  • Positive Attitude
  • Safety Rules
  • Loss Prevention
  • Procedure Enforcement
  • Cash Handling
  • Punctual and Reliable
  • Multitasking Abilities
  • Reliability
  • Product Knowledge
  • Adaptability
  • Attention to Detail
  • Stress Management
  • Computer Literacy
  • Continuous Learning
  • Decision Making
  • Professionalism
  • Customer Service Excellence
  • Active Listening
  • Drawer Balancing
  • Time Management Strength

Timeline

Cashier Team Lead

Walgreens
06.2016 - 01.2020

Switchboard Operator/ Receptions

Domino Sugar Corporation
10.1991 - 09.1997

Southern High School
Natosha RandallUnemployed Switchboard Operator