Natosha Reid
Greenwood,SC
Summary
Results-driven Claims Specialist with extensive experience at Concentrix, adept at processing, adjudicating, and resolving claims with a high level of accuracy and customer satisfaction. Proven ability to analyze complex data, identify trends, and ensure compliance with insurance regulations. Experienced Office Manager at Sibert Trucking LLC, skilled in overseeing daily operations, managing payroll and employee records, and improving office efficiency. Strong communicator with a track record of enhancing workflow and driving operational success across multiple teams.
Overview
8
8
years of professional experience
Work History
Tax Preparer
J M Financial
01.2025 - 05.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Claims Specialist
Concentrix
01.2022 - 01.2025
- Processed and adjudicated claims, ensuring compliance with company policies and insurance regulations, resulting in a 98% accuracy rate.
- Communicated effectively with clients and vendors to resolve claim discrepancies, facilitating timely resolutions and maintaining high customer satisfaction.
- Analyzed and verified documentation to ensure completeness and accuracy, reducing claim errors by 15%.
- Managed high-volume claim processing, meeting performance and productivity goals while maintaining attention to detail.
- Collaborated with internal teams to identify trends in claims issues and provided feedback to improve operational efficiency and reduce claim denials.
Office Manager
Sibert Trucking LLC
01.2017 - 01.2022
- Oversaw daily office operations, including scheduling, invoicing, and customer service, ensuring smooth workflow and efficient business operations.
- Managed employee records, payroll, and benefits administration, ensuring accuracy and compliance with company policies.
- Coordinated communication between drivers, clients, and management, ensuring timely delivery and resolving any operational issues.
- Developed and maintained filing systems, both electronic and physical, improving document retrieval efficiency by 20%.
- Implemented cost-saving strategies, such as optimizing office supply usage and renegotiating vendor contracts, resulting in a 10% reduction in operational expenses.
Education
Secondary School -
McCormick High school
01.1997
Associate of Arts - Accounting And Finance
Piedmont Technical College
Greenwood, SC08-2027
Skills
- Claims Processing
- Customer Service
- Data Analysis
- Insurance Compliance
- Problem Resolution
- Documentation Management
- Invoice Processing
- Microsoft Office Suite
- Payroll Administration
- Vendor Management
- File Management
- Time Management
- Employee Relations
- Process Improvement
- Conflict Resolution
- Claims Adjudication
- Communication Skills
- Scheduling Coordination
- Account Reconciliation
- Multitasking
- Process Optimization
- Office Administration
Timeline
Tax Preparer
J M Financial
01.2025 - 05.2025
Claims Specialist
Concentrix
01.2022 - 01.2025
Office Manager
Sibert Trucking LLC
01.2017 - 01.2022
Secondary School -
McCormick High school
Associate of Arts - Accounting And Finance
Piedmont Technical College
Similar Profiles
Rina GomezRina Gomez
Senior Consumer Loan Sales Specialist at Springleaf Financial/ One Main FinancialSenior Consumer Loan Sales Specialist at Springleaf Financial/ One Main Financial
Cody WeisnichtCody Weisnicht
Client Service Representative at Threshold Financial-Ameriprise FinancialClient Service Representative at Threshold Financial-Ameriprise Financial
Laura TrejoLaura Trejo
Loan Servicing Manager at Sage Home Loans Corp (fka Lenox Financial Mortgage Corporation dba WesLend Financial)Loan Servicing Manager at Sage Home Loans Corp (fka Lenox Financial Mortgage Corporation dba WesLend Financial)
Terrell DunlapTerrell Dunlap
Assembly Line Production Worker at VeluxAssembly Line Production Worker at Velux
Lebbie LigonLebbie Ligon
Pastor at Pine Grove AME ChurchPastor at Pine Grove AME Church