NATOSHA TATE
Irving,TX
Summary
Results-driven leader with experience as Team Lead, specializing in team supervision and collaboration. Expertise in claims analysis and logistics operations enhances operational efficiency. Strong time management and problem-solving skills contribute to effective workflows and customer satisfaction. Open to relocation in Texas.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Team Lead
Manheim Auto Auctions
Euless, TX
03.2023 - Current
- Supervised and motivated team members daily, fostering high productivity and morale
- Served as primary contact for team members, facilitating clear communication and collaboration
- Ensured smooth team operations and effective collaboration, minimizing workflow disruptions
- Investigated auto and property claims using State Farm policy guidelines.
- Reviewed coverage details, loss reports, and supporting documents for claim decisions.
- Communicated with policyholders, contractors, and repair shops during claim handling.
Claims Adjuster
State Farm
Richardson, TX
11.2022 - 11.2023
- Reviewed police reports, medical treatment records, and property damage to assess liability and expedite settlements, enhancing customer satisfaction
- Prepared summaries of damage, payments, and policy coverage to facilitate timely claim resolution and improve client communication
- Examined claims forms and records to determine insurance coverage, ensuring accurate claim processing and reducing turnaround time
- Researched and analyzed policy contracts to verify proper payment of claims, minimizing errors
Material Handler
Fed Ex Express
Irving, TX
02.2019 - 10.2023
- Operated forklifts and pallet jacks to transfer large products, enhancing accessibility and workflow in warehouse
- Transported inventory items to appropriate locations, streamlining warehouse operations
- Used hand-held scanners and physical logs to accurately track item movements, reducing inventory discrepancies
- Maintained organized, clean, secure storage areas to safeguard company assets and ensure efficient inventory retrieval
Fulfillment Associate
Amazon
Fort Worth, TX
01.2019 - 01.2023
- Selected and filled orders from stock, ensuring timely delivery to meet customer requirements
- Adhered to safety procedures, contributing to a safer workplace environment
- Communicated with other departments to facilitate fulfillment activities and resolve issues efficiently
- Collaborated with other departments to facilitate fulfillment activities and resolve issues promptly
Mail Carrier
United States Post Office
Jackson, MS
01.2013 - 12.2018
- Delivered friendly, efficient service, addressing challenging situations with professionalism to enhance customer experience
- Adhered to Postal Service policies and procedures, ensuring mail integrity and safeguarding customer information
- Managed mail and packages carefully to prevent damage during delivery, contributing to overall customer satisfaction
- Followed Postal Service policies and procedures to maintain mail integrity and protect customer information
Education
Upper secondary education -
General (Associate of Science) -
Jackson State University
Jackson, MSSkills
- Claims Processing
- Auto insurance knowledge
- Insurance claim handling
- Claims negotiation
- Automotive claims assessment
- Customer needs analysis
- Productivity software
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Oracle
- Windows
- MacOS
- Data entry
- Technical Proficiency
- Technical support
- Relationship management
- Client development
- Account management
- Accounts receivable
- Banking
- Logistics coordination
- Freight
- Freight Experience
- Warehouse operation
- Material handling
- Pallet Jack Operation
- Cash handling
- Organizational skills
- Time management
- Decision making
- Attention to detail
- Conflict management
- Negotiation
- Mediation
- Public speaking
- Sales
- Consultative selling
- Team training
- Claims presentations
- Customer service
- Customer support
- Client phone interaction
- Phone communication
- Phone etiquette
- Writing skills
- Research
- Home visits (communication methods)
- Administrative experience
- Office management
- Task prioritization
- Computer literacy
- Computer skills
- Computer operation
- Team Lead
- Relationship building
- Productivity software
- Casualty and Property Loss
- Claims Processing
- Relationship building
- Microsoft Outlook
- Word processing
- Operating systems
- Time management
Personal Information
- Driving License: CDL C, Non-CDL Class C
- Availability: Willing to relocate to: Lewisville, TX - Las Colonias, TX - Dallas, TX
Certification
- CDL C
- Property & Casualty License
- Driver's License November 2022 to March 2026
- Driver's License
- Non-CDL Class C
Languages
English
Timeline
Team Lead
Manheim Auto Auctions
03.2023 - Current
Claims Adjuster
State Farm
11.2022 - 11.2023
Material Handler
Fed Ex Express
02.2019 - 10.2023
Fulfillment Associate
Amazon
01.2019 - 01.2023
Mail Carrier
United States Post Office
01.2013 - 12.2018
Upper secondary education -
General (Associate of Science) -
Jackson State University