NATOSHA WARE
Arlington,TX
Summary
Diligent customer service skills at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
18
18
years of professional experience
Work History
Titles/Insurance Representative
Santander Consumer USA
10.2019 - 12.2023
- Answer incoming title and insurance calls for customers for all servicing needs.
- Process and research title request while providing excellent customer service.
- Quickly and effectively solve customer challenges.
- Enhanced customer retention through personalized service and attention to individual needs.
- Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
Auto Finance Escalation Specialist
JPMorgan Chase Bank, NA
02.2015 - 05.2019
- Answer incoming manager calls for customers for all servicing needs
- Quickly and effectively solve customer challenges
- Process auto loan payments and payoffs, send request for titles and research for payments, while providing excellent customer service
- Monitor account to ensure any research needed to solve the customers problem get completed, and call customer back with a resolution.
Customer Service Representative
State National Companies
11.2010 - 12.2014
- Verify insurance and loan records with proper insurance, while providing excellent customer service
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Quickly and effectively solve customer challenges.
Asst manager, Q-tech, Customer Service, Appt Setter
Silverleaf Resorts
11.2005 - 11.2010
- Manage a small team of employees, assist them through phone calls, and verified appointments
- Build spreadsheets with formulas, managed the incoming calls and production
- Sent emails to management for production
- Manage accounts for shareholders, while providing customer service assistance for their needs
- Took incoming calls while trying to sale to customer to schedule an appointment to visit our resort.
Education
High school or equivalent -
Grand Prairie High School
Grand Prairie, TX05.2003
Skills
- Data Entry
- Auto Insurance
- Client Needs Analysis
- Quotes and Sales
- Customer Follow-Up
- Presentation Skills
- Account Management
- Goal-oriented mindset
- Empathy and understanding
- Active listening
- Industry awareness
- Resilience under pressure
- Time management
- Interpersonal skills
- Team collaboration
- Strong communication
- Customer service orientation
- Insurance terminology
- Policy analysis
- Computer proficiency
- Conflict resolution
- Client relationship management
- Critical thinking
- Professional demeanor
- Regulatory compliance
- Ethical conduct
- Data entry accuracy
- Organizational skills
- Product knowledge
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
- Analytical skills
- Customer Service
- Client Relations
- Upselling
- Customer Billing
- Billing Inquiries
- New Agent Training
- Customer Account Review
Timeline
Titles/Insurance Representative
Santander Consumer USA
10.2019 - 12.2023
Auto Finance Escalation Specialist
JPMorgan Chase Bank, NA
02.2015 - 05.2019
Customer Service Representative
State National Companies
11.2010 - 12.2014
Asst manager, Q-tech, Customer Service, Appt Setter
Silverleaf Resorts
11.2005 - 11.2010
High school or equivalent -
Grand Prairie High School
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