Summary
Overview
Work History
Education
Skills
Timeline
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Natosha Waszkiewicz

Natosha Waszkiewicz

Enid

Summary

Dynamic professional with a proven track record at Willow Express, excelling in customer service and critical thinking. Leveraged active listening and problem resolution skills to enhance customer loyalty and drive sales growth. Demonstrated leadership in team development and efficiency improvements, contributing to a positive and productive work environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Willow Express
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Shipping Consultant

PT Coupling
03.2022 - 07.2023
  • Collaborated cross-functionally to optimize inventory management, reducing stock discrepancies and ensuring accurate order fulfillment.
  • Implemented regular audits of shipping procedures, identifying inefficiencies and making necessary adjustments for optimal performance.
  • Coordinated logistics efforts across multiple departments, streamlining communication channels for improved productivity.
  • Analyzed shipping data to identify areas for improvement, implementing changes that led to more efficient operations.
  • Streamlined shipping processes by implementing efficient organization and tracking systems.
  • Leveraged technology solutions to automate routine tasks within the department, freeing up staff time for higher-value activities.

Customer Service Cashier

Shell Gas Station
12.2021 - 03.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Manager in Training

Chevron
05.2018 - 08.2018
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Established team priorities, maintained schedules and monitored performance.

CNA

Golden Oaks Village
08.2017 - 02.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

Carver
Enid, OK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Follow-up skills
  • Product knowledge
  • Team development
  • Documentation
  • Data collection
  • Building rapport
  • Product sales
  • Coordination
  • Assertiveness

Timeline

Customer Service Representative

Willow Express
09.2024 - Current

Shipping Consultant

PT Coupling
03.2022 - 07.2023

Customer Service Cashier

Shell Gas Station
12.2021 - 03.2022

Manager in Training

Chevron
05.2018 - 08.2018

CNA

Golden Oaks Village
08.2017 - 02.2018

Carver

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Natosha Waszkiewicz