NaTosha Olson

Work History

The Smoking Mule

08.2021 - 06.2023

Served food and beverages promptly with focused attention to customer needs.
Professionally cultivated warm relationships with regular customers, creating a positive reputation.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Independently managed multi-tasking routine shift duties while providing customers with high-quality service to customers.
Resolved customer complaints promptly and professionally to maintain a positive reputation./
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

McDonald's Restaurant

08.2019 - 07.2021

Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data, and support shrink minimization and safety awareness.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Developed and managed department budget to monitor financial performance and minimize expenses.
Introduced new methods, practices, and systems to reduce turnaround time.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Leveraged data and analytics to make informed decisions and drive business improvements.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.

Family

01.2018 - 08.2019

Addressed household needs with meal preparation, housekeeping, and transportation.
Self-motivated, with a strong sense of personal responsibility.
Completed errands, washing dishes, laundry, and vacuuming.
Promoted good oral and personal hygiene by aiding siblings with bathing, dressing, and teeth brushing.
Maintained the entire family's schedule and organized events.
Developed and implemented communication and experiences to improve sibling relationships.
Helped siblings to develop and maintain independence and quality of life.

The Anchor

04.2017 - 12.2017

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Utilized communication practices with kitchen staff and other servers to deliver customer meals in a timely manner.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Resolved customer complaints promptly and professionally to maintain positive reputation.

The Super 8

04.2017 - 10.2017

Cleaned and stocked guest rooms by replacing used towels and linens, making beds, and restocking bathroom items.
Maintained sanitary and comfortable environments in commercial buildings by vacuuming, cleaning all surfaces, and dusting.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Adhered to professional house cleaning checklist.
Sorted, laundered and put away various laundry items.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Verified cleanliness and organization of storage areas and carts.

Carden Circus

08.2016 - 04.2017

Loaded and unloaded materials onto and off of trucks for fast assembly and disassembly.
Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
Engaged with audiences to create memorable experiences at live performances.
Performed live shows at various venues throughout the region.
Collaborated with other entertainers to create engaging acts.
Used social media to promote events and build an audience.
Studied and rehearsed to interpret and memorize physical and musical cues.
Independently learned other areas of performance to widen the range of aerial arts.