Natoshia McGhee
Saraland,United States
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
20
20
years of professional experience
Work History
Contact Center Agent
Duluth Trading Company
10.2023 - Current
- Entered customer information into customized computer system with AX to document and organize client records.
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Provided constructive feedback to management regarding areas of improvement within the contact center''s operations based on personal experiences and observations from daily interactions with customers.
- Contributed to increased sales revenue by upselling products and services when appropriate during customer interactions.
- Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
- Streamlined communication between departments by serving as a liaison between customers and other internal teams for complex issues requiring additional assistance.
- Reduced average call handling time through effective problem-solving skills and utilizing available resources.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Data Entry Clerk/Billing Specialist (Remote)
Norton Lilly International
03.2018 - Current
- Process freight shipping documents, manifest, invoice, and bill of lading.
- Cross-check data between physical documents and system before submitting to U.S. Customs.
- Complete data entry tasks with accuracy and efficiency.
- Scanned documents and saved them in database to keep records of essential organizational information.
- Review completed work for compliance with regulations.
- Compile data and review information for accuracy before input.
- Contact customers via email to follow up on vessel departure/berthing, revisions, and releases.
- Follow up with broker to resolve any Customs clearance issues/discrepancies.
- Entered numerical data into databases with speed and accuracy.
- Communicate with supervisors and colleagues to process data quickly and resolve discrepancies.
- Review invoices for accuracy within contractual guidelines and process invoices for payment.
- Monitor emails daily to check for any requests/issues that require action.
- Contact customers via email to follow up on vessel departure/berthing, revisions, and releases.
- Research and resolve billing discrepancies to enable accurate billing.
- Assist with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provide excellent customer service, developing and maintaining client relationships.
- Respond to customer concerns and questions daily.
- Use data entry skills to document and input statements accurately.
- Prepare monthly financial closing entries.
- Research and resolve billing and invoice problems.
- Prepare and make journal entries for invoice posting in Fairwater/Simply 5.
Accounts Receivable Analyst
Norton Lilly International
12.2015 - 03.2018
- Maintained knowledge of all principal accounts and monitored all statements.
- Monitored client accounts regularly and ensure timely collection of payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record-keeping purposes.
- Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Responsible for posting payments to clients’ accounts.
- Analyzed and reduced volume of outstanding invoices.
- Reconciled discrepancies between A/R general ledger and A/R trial balance account.
Accounting Assistant/Member Service Representative
Azalea City Credit Union
09.2009 - 12.2015
- Researched and resolved issues with debit and credit cards for customers/members.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to over 30 customer calls and emails per day to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Checked general ledger entries to increase accuracy, prevent significant errors, and identify adjustments.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies, and services.
- Verified figures, posting, and documentation for correct entry, mathematical accuracy, and proper codes.
- Prepared monthly reports and financial statements.
- Prepared monthly closing entries.
- Compiled with federal, state, and company policies, procedures, and regulations.
- Conducted cash audit on tellers and vault.
- Ordered cash supply to meet daily needs.
- Compiled financial information and reconciled reports/financial data.
- Counted, verified, and posted armored car deposits
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Teller
Alabama One Credit Union
08.2006 - 09.2009
- Ensured customer satisfaction with patience, open-mindedness, and positive attitude.
- Assisted member with access to safe deposit boxes
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Teller Supervisor
Credit Union Service Center
08.2005 - 08.2006
- Balanced currency, coins, and checks in cash drawers at end of shift.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Monitored employees’ work levels and review work performance.
- Supervised six part-time tellers.
- Accurately maintained records of each transaction and ensured all paperwork was in place and within compliance.
- Conducted cash audits on teller boxes and vault -Issued traveler’s checks and cashier’s checks
Education
Bachelor of Business Administration - Accounting and Finance
Auburn University-Montgomery
Montgomery2006
Skills
- Customer Support
- Compliant Resolution
- Building rapport
- Inbound phone calls
- Time Management
- Organization Skills
- Microsoft Office
- Analytical Skills
- General Ledger Maintenance
- Reliability
- Customer Satisfaction
- Data Entry
- Data Review and Verification
- Client Correspondence
- Payment processing
Timeline
Contact Center Agent
Duluth Trading Company
10.2023 - Current
Data Entry Clerk/Billing Specialist (Remote)
Norton Lilly International
03.2018 - Current
Accounts Receivable Analyst
Norton Lilly International
12.2015 - 03.2018
Accounting Assistant/Member Service Representative
Azalea City Credit Union
09.2009 - 12.2015
Teller
Alabama One Credit Union
08.2006 - 09.2009
Teller Supervisor
Credit Union Service Center
08.2005 - 08.2006
Bachelor of Business Administration - Accounting and Finance
Auburn University-Montgomery
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