Natoshia Williams
Ruleville,MS
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
7
7
years of professional experience
Work History
Contact Representative
Department Of Treasury-GS-0962-06
01.2022 - Current
- Plans and conducts independent limited examinations and related investigations of a variety of individual and business taxpayers, or exempt organization, employee plans or government entities involving complex tax issues and accounting records and typical methods.
- Advises taxpayers of his/her rights as defined in the examination and appeal guidelines, the actual examination procedures, and an explanation of current tax and reporting responsibilities and the importance and benefit of meeting future responsibilities.
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
- Provide guidance based on research of transaction tax laws and regulations.
- Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment
- Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues
- Familiar with inputting account adjustments, initiating credit transfers, payment tracers, penalty abatement request, releasing refunds, setting up payment arrangements, and processing liens and levies
- Serve as intermittent work leader providing technical assistance directly to team members.
Claims Specialist
National General Insurance Company
09.2021 - 12.2021
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Reimbursement Specialist
Remedy Intelligent Staffing
Ruleville, MS
05.2021 - 08.2021
- Streamlined reimbursement processes by implementing efficient filing and tracking systems.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
Patient Coordinator
Cigna
Irving, TX
11.2020 - 04.2021
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
HR Business Partner
BURNCO TEXAS
08.2017 - 09.2020
- Conducts and advises on Employee Relations matters, all proposed adverse actions, coordination and oversight.
- Conducts extensive analysis to identify obscure or underlying causes of misconduct or poor performance.
- Explains rules and procedures to employees and helps them understand their rights and obligations.
- Maintained databases and spreadsheets and analyzed data and designed/generated associated reports
- Advises management officials at all levels about appropriate disciplinary or other corrective techniques in response to a range of conduct and performance problems.
- Aligned HR policies with federal and local regulations
- Reviewed incoming correspondence and identified items of special interest to management
- Handled routine correspondence and prepared appropriate responses
- Attended conferences, workshops, and special events to recruit qualified candidates for the company.
Human Resource Assistant
Northrop Grumman
01.2017 - 07.2017
- Plans and implements actions to satisfy obligations to bargain in good faith, performs thorough analysis of policies and practices, and ensures that policies and practices promote partnering to prevent unfair labor practices.
- Reviews third-party involvement in negotiations and represents the network in appropriate cases.
- serves as a point of contact on third party proceedings arising from the labor management programs, such as unfair labor practice charges.
- Assisted candidates with application processes by answering questions about the application, performing background checks, providing I-9 forms, and handling drug screening paperwork
- Organized and attended hiring events and participated in job fairs to network with potential candidates
- Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of the HR department
- Supported recruitment with resume screening, interview scheduling, and candidate job offers.
Education
MBA -
Grantham University
Online01.2016
BS, Business Administration, HR -
Walden University
01.2012
Skills
- Administrative skills
- Hiring and retention
- Personnel records maintenance
- Understanding of HR policies
- New hire orientation
- Active listening
- Multitasking
- Troubleshooting
- Computer skills
- Compensation/payroll
- Word processing
- Strong Interpersonal Skills
- Analytical Thinking
- Product Knowledge
- Conflict Resolution
- Active Listening
- Teamwork and Collaboration
- Customer Service Orientation
- Time Management
Timeline
Contact Representative
Department Of Treasury-GS-0962-06
01.2022 - Current
Claims Specialist
National General Insurance Company
09.2021 - 12.2021
Reimbursement Specialist
Remedy Intelligent Staffing
05.2021 - 08.2021
Patient Coordinator
Cigna
11.2020 - 04.2021
HR Business Partner
BURNCO TEXAS
08.2017 - 09.2020
Human Resource Assistant
Northrop Grumman
01.2017 - 07.2017
MBA -
Grantham University
BS, Business Administration, HR -
Walden University
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