Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natoshia Reams

Tacoma,WA

Summary

Reliable Transit Operator known for high productivity and efficient task completion. Skilled in safe driving practices, passenger assistance, and route management to ensure timely operations. Excel at communication, adaptability, and problem-solving to meet diverse passenger needs and maintain operational standards. Committed to enhancing passenger experience through courteous service and attention to safety. Skilled in operating various types of vehicles, adhering to strict schedules, and maintaining composure under pressure. Known for strong communication skills, both with passengers and team members, contributing to smooth operation and positive customer experiences. Improved operational efficiency through proactive vehicle inspections and effective issue resolution, enhancing service reliability and passenger satisfaction.

Overview

22
22
years of professional experience

Work History

Transit Operator

King County Metro South Base
Seattle, WA
09.2008 - Current
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
  • Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.
  • Notified dispatcher of any delays caused by traffic congestion, inclement weather.
  • Coordinated logistics for special events related to fundraising initiatives such as venue selection, catering arrangements, and program agendas.

Sales Manager

Rent A Center
Renton, WA
01.2003 - 09.2008
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Provided guidance to junior staff members on how to handle difficult customer situations.
  • Resolved escalated disputes between customers and the company concerning collections matters.

Education

General Studies

South Seattle Community College
Seattle, WA
01-2001

Skills

  • Excellent customer service
  • Verbal and writing communication
  • Vehicle operation
  • Adaptable to change
  • Time management
  • Safe driving practices
  • Pre-trip inspections
  • Defensive driving techniques

Timeline

Transit Operator

King County Metro South Base
09.2008 - Current

Sales Manager

Rent A Center
01.2003 - 09.2008

General Studies

South Seattle Community College

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Natoshia Reams