Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natoshia Stone

Greensboro,North Carolina

Summary

Experienced Medical Administrative Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

5
5
years of professional experience

Work History

Business Assistant

Grandover Village Dental Care
Greensboro, NC
08.2022 - Current
  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Engaged with customers to build business relationships.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Clinic Front Office Representative

LeBauer Pulmonary
Greensboro, NC
04.2018 - 08.2022
  • Responsible for front office operations
  • Assure completion of intake paperwork
  • Collect co-pays, schedule appointments, charge entry, pre-authorizations, and referrals
  • Serve as a liaison between clinic and patient
  • Skills
  • Customer service, Time management, Documentation review, Microsoft excel, Insurance Verification, Electronic
  • Medical Records, Electronic Health Records, Business
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Mailed patient appointment letters.
  • Interviewed patients to verify and update clinical and demographic records.
  • Scheduled appointments for patients at Business Name.
  • Used Software to maintain and record patient data and generate reports.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Maintained and obtained medical records.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Education

Medical Office Administrative - undefined

Ultimate Medical Academy
06.2019

Diploma - undefined

High Point Central High
06.2006

Skills

  • Patient Records Maintenance
  • Patient Communication
  • Account Management
  • EMR Systems
  • Customer Service
  • Call Transfers
  • Charting Expertise
  • Electronic Medical Record
  • Patient Scheduling
  • Accurate Recordkeeping
  • Conflict Resolution Ability

Timeline

Business Assistant

Grandover Village Dental Care
08.2022 - Current

Clinic Front Office Representative

LeBauer Pulmonary
04.2018 - 08.2022

Medical Office Administrative - undefined

Ultimate Medical Academy

Diploma - undefined

High Point Central High

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Natoshia Stone