Natoshia Williams
Ruleville
Summary
Dynamic training professional with a proven track record at the Department of Treasury, excelling in curriculum design and mentoring. Successfully developed impactful training materials and enhanced employee engagement, resulting in improved compliance and knowledge retention. Adept at fostering collaboration and delivering effective training programs that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Trainer Coordinator/IDTVA
Department of Treasury
01.2022 - Current
- Developed training materials to enhance employee knowledge and compliance with regulations.
- Coordinated training sessions, ensuring alignment with departmental goals and objectives.
- Collaborated with subject matter experts to create effective instructional content for diverse audiences.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Promoted a positive learning environment through effective communication and motivational techniques.
Training Coordinator/CSR
National General Insurance Company
09.2021 - 12.2021
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- · Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- · Communicated effectively with staff members of operations, finance and clinical departments.
Reimbursement Specialist |
Remedy Staffing
05.2021 - 08.2021
- Processed and submitted reimbursement claims, ensuring compliance with regulatory guidelines.
- Resolved discrepancies in billing and reimbursement inquiries, enhancing customer satisfaction.
- Utilized claims processing software to track and manage reimbursements efficiently.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Served people of different backgrounds with polished people skills and advanced [Language] abilities.
Patient Care Coordinator
Cigna
11.2020 - 04.2021
- Developed educational materials for patients, enhancing understanding of treatment options and insurance benefits.
- Implemented process improvements in patient onboarding, reducing wait times and enhancing satisfaction scores.
- Analyzed patient feedback data to identify trends and recommend strategic adjustments to service delivery practices.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Senior HR Coordinator
Burnco Rock Products Ltd
08.2017 - 09.2020
- Streamlined onboarding processes, enhancing new hire experiences and reducing time-to-productivity.
- Implemented training programs that improved employee retention and engagement rates.
- Coordinated employee performance review cycles, ensuring timely feedback and documentation compliance.
- Developed HR policies aligned with organizational goals, fostering a culture of transparency and accountability.
- Coordinated open enrollment periods for employee benefits, providing education on options available to make informed decisions about coverage selections.
Education
Master of Science - Business Administration
Grantham University
Lenexa, KS01-2016
Bachelor of Science - Business Administration
Walden University
Minneapolis, MN01-2012
Skills
- Mentoring
- Training delivery
- Program implementation
- Curriculum design
- Classroom management
- Public speaking
Timeline
Trainer Coordinator/IDTVA
Department of Treasury
01.2022 - Current
Training Coordinator/CSR
National General Insurance Company
09.2021 - 12.2021
Reimbursement Specialist |
Remedy Staffing
05.2021 - 08.2021
Patient Care Coordinator
Cigna
11.2020 - 04.2021
Senior HR Coordinator
Burnco Rock Products Ltd
08.2017 - 09.2020
Master of Science - Business Administration
Grantham University
Bachelor of Science - Business Administration
Walden University
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