Natossia Hernandez
Waxahachie
Summary
I am seeking employment with a company that prioritizes its employees and places significant emphasis on delivering exceptional service to both customers and staff, along with providing comprehensive benefits. I am interested in a remote position that offers prospects for career advancement. My professional background encompasses diverse roles within an organization, and I am presently enrolled in the Ticket to Work program while receiving Social Security Disability benefits.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Service Specialist
HealthEquity Inc.
11.2021 - 12.2024
- Ability to work independently and in a team environment.
- A patient and customer-focused attitude.
- High attention to detail.
- Reliable and dependable.
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
Assistant House Manager
Autumn Sun Assisted Living
05.2018 - 09.2022
- Carried out various administrative tasks including data entry, sending and receiving faxes, maintaining reports/documentation, and completing background checks for new hires.
- Assisted around the facility with various needs including cleaning of facilities and helping the residents.
Fraud Specialist
TTEC
01.2021 - 06.2022
- Investigate and analyze potential fraudulent activity.
- Identify patterns of fraud and recommend process improvements to prevent future occurrences.
- Work with law enforcement as needed to prosecute fraudsters.
- Prepare detailed reports documenting findings.
- Stay up-to-date on current fraud trends.
- Assist in the development and implementation of new fraud prevention measures.
Assistant Manager
Care links Home Health
01.2018 - 05.2022
- Hiring and staffing.
- Training new employees.
- Coaching and developing existing employees.
- Dealing with performance problems and terminations.
- Supporting problem resolution and decision-making.
- Conducting timely performance evaluations.
- Translating corporate goals into functional and individual goals.
- Monitoring performance and initiating action to strengthen results.
- Monitoring and controlling expenses and budgets.
- Tracking and reporting scorecard results to senior management.
- Planning and goal-setting for future periods.
Fraud Specialist
Bank of America
04.2020 - 06.2021
- Having high attention to details.
- Being able to think strategically.
- Having excellent written and verbal communication skills.
- Being able to interrogate persons.
- Having oral presentation skills.
- Being able to work on non-traditional hours.
- Having organizational skills.
- Being assertive.
- Having knowledge on how to collect and preserve evidence.
- Being ethical.
Field Supervisor
Census 2020
07.2019 - 10.2019
- Liaising with engineering and project management teams to ensure that the project design is accurate before work commences.
- Ordering and scheduling the delivery of all equipment needed for the project.
- Acting as the main point of communication between the main field and the office.
- Managing the work schedules and time cards for all field staff.
- Providing leadership to on-site staff, sub-contractors, and other parties.
- Investigating and resolving customer complaints.
- Ensuring that safety policies are strictly adhered to.
- Reviewing project progress to ensure that deadlines are met.
Cell Phone Processing
CDIT
07.2019 - 08.2019
- Process cell phone.
- Remove Sim cards.
- Process damaged cell phone and send to repair department.
Package Handler
Lyneer Staffing Solutions
06.2019 - 06.2019
- Work with team to assemble, seal, and load packages into correct trucks.
- Read and comprehend labels to ensure proper processing.
- Follow safety rules at all times.
- Life parcels that weigh up to 75 lbs.
- Use scanners to track parcel information, such as receipt or condition.
- Sort items according to the destination.
- Ability to work with hand tools and loading equipment.
- Work efficiently to meet client and company expectations.
Benefits Verification Specialist
AmerisourceBergen Lash Group
11.2018 - 02.2019
- Researching compensation and benefits policies and plans.
- Ensuring compensation and benefits plans are cost-effective and competitive.
- Monitoring and researching compensation and benefits trends.
- Comparing benefits and compensation plans, job classifications, and salaries through data and cost analyses.
- Designing reports and recommendations based on research and analysis for senior executive team.
- Preparing and updating job descriptions and occupational classifications.
- Ensuring company is compliant with state and federal laws.
- Collaborating with outside vendors, such as investment brokers and benefits vendor.
Data Entry
Rising Star
01.2018 - 08.2018
- Reach out to customers via phone to gather and verify information for the Office of the Attorney General.
- Handle both English and Spanish speaking cases.
- Organize information and perform quick data entry.
- Assist with filing and other duties as needed.
Customer Representative
Federal Emergency Management Agency
09.2017 - 11.2017
- Serve as primary point of contact for customers seeking disaster assistance.
- Conduct telephone interviews with disaster victims to determine their needs and provide them with referrals to appropriate relief programs.
- Educate customers on various programs and resources, such as housing, needs assistance grants, etc.
- Conduct verifications to determine eligibility and process applications.
Service Specialist
IST Management Services
12.2013 - 06.2014
- Performed various administrative tasks including data entry, word processing, sending and receiving faxes, ordering supplies, and maintaining all logs and reports/documentation.
Administrative Assistant
Bank of America
03.2010 - 02.2011
- Supported executive-level personnel in scheduling appointments.
- Organized mail room, sorted and distributed mail.
- Created and implemented effective filing system and improved department performance.
Education
Bachelor's Degree - Forensic Science
American InterContinental University
Bachelor's - Health Care Administration
University of Phoenix
Dallas, TX06.2016
Associate - Medical Office & Administrative Specialist
Performance Training Institute
Scottsdale, AZ12.2012
Skills
- Inventory
- Office Management
- Management
- Patient Care
- Human Resource
- Word Processing
- Supervising Experience
- English
- Employee Orientation
- Microsoft Outlook
- Interviewing
- Recruiting
- Banking
- Filing
- Computer skills
- Phone etiquette
- Data entry
- Communication skills
- Customer service
- Medical terminology
- Clerical experience
- Fraud prevention and detection
- Sales
- Microsoft Word
- Customer support
Certification
- Notary Public
- Notary Id 13156569-8
- First Aid Certification
- May 2018 to May 2022
Timeline
Member Service Specialist
HealthEquity Inc.
11.2021 - 12.2024
Fraud Specialist
TTEC
01.2021 - 06.2022
Fraud Specialist
Bank of America
04.2020 - 06.2021
Field Supervisor
Census 2020
07.2019 - 10.2019
Cell Phone Processing
CDIT
07.2019 - 08.2019
Package Handler
Lyneer Staffing Solutions
06.2019 - 06.2019
Benefits Verification Specialist
AmerisourceBergen Lash Group
11.2018 - 02.2019
Assistant House Manager
Autumn Sun Assisted Living
05.2018 - 09.2022
Assistant Manager
Care links Home Health
01.2018 - 05.2022
Data Entry
Rising Star
01.2018 - 08.2018
Customer Representative
Federal Emergency Management Agency
09.2017 - 11.2017
Service Specialist
IST Management Services
12.2013 - 06.2014
Administrative Assistant
Bank of America
03.2010 - 02.2011
Bachelor's - Health Care Administration
University of Phoenix
Associate - Medical Office & Administrative Specialist
Performance Training Institute
Bachelor's Degree - Forensic Science
American InterContinental University
COURSES
- Customer Service
- Indeed Assessments
- Apr 2020