NaToya Cook

• Conducted assessments to determine patient needs and identify limitations, barriers, or safety issues impeding recovery.
• Delivered supportive counseling sessions.
• Actively participated in ongoing professional development sessions to stay current on best practices within the field of social care work.
• Served as a liaison between clients, healthcare providers, and social service agencies, streamlining communication processes and enhancing collaboration efforts.

Coordinated linkage to essential supportive services, enhancing adherence to medical treatment plans.

• Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
• Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
• Assessed clinical policies and procedures for compliance with changing regulations.
• Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.

• Ensured comprehensive care by addressing social determinants for patients.
• Increase health literacy through patient and family education.
• Researched and identified community resources to connect patients with organizations for housing, food insecurity, employment, childcare.
• Worked with payers to link patients to healthcare services, ensuring follow-ups with PCP, chronic care providers, and mental health treatments.
• Partnered with the MedArrive team to design a scalable Playbook and Implementation Plan.
• Integrated feedback from daily operations to enhance patient panel outcomes.
• Sustain accurate patient medical records and documentation meeting state regulations and MedArrive standards.
• Maximized client engagement in treatment by employing motivational interviewing techniques, building rapport, and addressing barriers to change.

• Maintained client documentation for accuracy, compliance, and currency.
• Implemented services based on needs identified through client assessments.
• Ensured optimal care coordination and resource distribution by working alongside multidisciplinary teams.
• Informed families about community resources, linking them to crucial services like housing assistance, financial aid, and healthcare providers.
• Mitigated high-tension scenarios using targeted crisis interventions.
• Navigated complicated systems to advocate and obtain vital resources and benefits for clients.
• Executed evidence-based therapeutic interventions addressing mental health challenges and behavioral concerns.
• Analyzed program performance with data-focused techniques, recognized improvement needs and applied updates.

• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Streamlined internal processes for more efficient delivery of social services to clients in need.
• Attended education opportunities and created in-service training alliances to meet mission of organization.
• Allocated fiscal allotments to meet goals efficiently.
• Led performance improvement projects based on QAPI efforts.
• Conducted monthly audits analyzing company quality indicators.

• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
• Collaborated with department managers to correct and improve services.
• Streamlined internal processes for more efficient delivery of social services to clients in need.
• Attended education opportunities and created in-service training alliances to meet mission of organization.
• Allocated fiscal allotments to meet goals efficiently.
• Led performance improvement projects based on QAPI efforts.
• Monitored program performance and outcomes for successful delivery of services.

• Apply specialized clinical knowledge and advanced clinical skills in the areas of assessment, diagnosis, and treatment of mental, emotional and behavioral disorders, conditions and addictions, including sever mental illness, in adults and serious emotional disturbances in children
• Coordinate with interdisciplinary team in coordination of care and discharge planning for patients with psychiatric concerns through daily patient case staffings and as necessary
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
• Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
• Assess and complete transfer of patients for higher level of psychiatric care; provide appropriate resources for patient not requiring higher level of care
• Identify systemic challenges between Parkland Health and Hospital System and UTSW C/L Psychiatry and provided input to resolve issues collaboratively
• Collaborated closely with department heads to identify opportunities for process improvement initiatives.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Demonstrate patient centered/patient valued behaviors and initiate changes utilizing independent judgement and critical thinking skills

• Led therapeutic sessions for groups and individuals within an outpatient clinic.
• Engaged in case conferences discussing complex cases, offering valuable insights.
• Optimized referral workflows by ensuring precise client information documentation.
• Fostered clients' self-efficacy to take charge of their mental health.
• Aided in establishing uniform training processes for newly hired clinicians.
• Shared expertise and training insights with junior clinicians for better intake practices.

• Conducted telephonic case management nationwide targeting behavioral change with Motivational Interviewing.
• Evaluated needs of Integrated Medical-Behavioral Case Management members.
• Sourced supplementary services through community and unconventional resources for treatment plans.
• Complied with URAC standards, state and federal regulations, and individual licensing boards.
• Collaborated with primary care providers to ensure seamless continuity of care for patients transitioning between settings.
• Participated in relevant professional conferences and workshops, staying current with industry trends and best practices to enhance service delivery.

• Performed interviews with relatives and non-relatives to collect personal details.
• Completed detailed home studies during extensive travel throughout various Dallas Fort Worth counties.
• Conducted professional evaluations of prospective permanent caregivers for children in CPS custody.
• Complied with agency, state, and federal guidelines for home study completion.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Conducted comprehensive monthly reviews of parents' progress in recommended services.
• Communicated with contracted providers through phone, email, fax regarding client progress.
• Delivered family-focused services that honored cultural sensitivity and individual needs.
• Perform comprehensive substance abuse evaluations for family members on a random and necessary basis.
• Educated guardians on mitigating risks affecting their children.
• Collected essential personal and background information through client interviews.
• Determined client requirements to provide appropriate services under agency standards.
• Facilitated creation of achievable long-term and short-term goals for families.
• Ensured effective utilization of resources for a multicultural group.
• Consulted with attorney on case actions and permanency decisions.

• Executed oral and written communications with varied groups including patients, healthcare professionals, and community partners.
• Utilized extensive knowledge to connect patients with appropriate community resources.
• Applied social work theory and methods to enhance patients' psychosocial functioning.
• Specialized in diagnosing and managing severe mental illnesses in adults and serious emotional disturbances in children.
• Applied DSM, ICD, and other diagnostic systems for comprehensive assessments.
• Implemented comprehensive psychosocial care plans to support patients' needs.
• Updated client documentation for accurate, compliant and current records.

• Maintained detailed records of family interactions and provided monthly updates on parent improvement.
• Offer strength-based services that accommodate individual family needs.
• Executed scheduled and impromptu substance abuse screenings for family members.
• Provided guidance in home management skills for families.
• Obtain essential background details and personal data by interviewing clients.
• Determined appropriate services based on client needs and policy adherence.
• Guided families to create attainable goals throughout the duration of their ongoing cases.
• Collaborated with diverse populations to recommend suitable resources and ensured their effective utilization.
• Facilitated successful reunifications by closely monitoring progress and adjusting case plans as needed.
• Reduced risk factors by developing individualized safety plans tailored to each family''s unique circumstances.