Natoya Haliday
Norfolk,VA
Summary
Adept at operations management and meeting coordination, I significantly enhanced office efficiency at COMFORTING HEARTS HOME CARE. Skilled in document management and known for exceptional organizational abilities, I streamlined processes, improving data accuracy and facilitating seamless onboarding and training events. My proactive approach and ability to foster positive relationships ensure operational excellence and client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Office Administrator
COMFORTING HEARTS HOME CARE
Virginia Beach, VA
08.2023 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Inputted data into database system accurately and timely.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
- Coordinated onsite training events with outside vendors and online webinars.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Assisted with onboarding new employees by providing orientation information and scheduling training sessions.
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Automated office operations by managing client correspondence and data communications.
ED Registration
Chesapeake Regional Healthcare
Norfolk, VA
07.2023 - Current
- Verified patient demographics, insurance, and other required information for accurate registration in the electronic medical record system.
- Arranged hospital admissions for patients as required.
- Completed relevant insurance and other claim forms.
- Provided assistance to clinical staff with admitting and discharging of patients.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Front Desk Receptionist
Homewood Suites
Virginia Beach, VA
04.2019 - 07.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
Certificate - DENTAL ASSISTANT
CENTURA COLLEGE
Norfolk, VA03-2018
Skills
- Document management
- File organization
- Operations management
- Meeting coordination
- Office supply management
- Supply inventory
Timeline
Front Office Administrator
COMFORTING HEARTS HOME CARE
08.2023 - Current
ED Registration
Chesapeake Regional Healthcare
07.2023 - Current
Front Desk Receptionist
Homewood Suites
04.2019 - 07.2022
Certificate - DENTAL ASSISTANT
CENTURA COLLEGE
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