Summary
Work History
Education
Skills
Timeline
Generic

NATOYA LEE

Oakland,CA

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Work History

Supervisor of Operations

IHSS
06.2011 - Current
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics..
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Coordinator

Bio-Link Depot Inc
06.2017 - 08.2022
  • Gathered and organized materials to support operations.
  • Received and responded to customer 50 requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Entered and maintained departmental records in company database.
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Resolved employment-related disputes through proactive communication.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

Area Manager

Access Financial LLC
06.2014 - 02.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed under performing teams into productive, profitable teams.
  • Supervised 11 location managers and managed 33 Employees, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.

1st Assistant Store Manager

Aerosoles Retail Store
10.2011 - 04.2014
  • Maintained high standard of housekeeping with help of contracted maintenance personnel and associates.
  • Assisted in analysis of store reports to evaluate controllable expenses and overall store performance.
  • Managed store to promote clean, neat and easy-to-shop environment.
  • Assisted in recruiting, hiring, training and developing non-exempt associates.
  • Largest Sale in District
  • Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate of Science - Biology

Laney College
Oakland, CA
06.2007

High School Diploma -

Skyline High School
Oakland, CA
06.2001

Skills

  • Policy and Procedure Implementation
  • Staff Training
  • High-Pressure Environments
  • Recruiting and Hiring
  • Data Evaluation
  • Warehouse Operations

Timeline

Coordinator

Bio-Link Depot Inc
06.2017 - 08.2022

Area Manager

Access Financial LLC
06.2014 - 02.2017

1st Assistant Store Manager

Aerosoles Retail Store
10.2011 - 04.2014

Supervisor of Operations

IHSS
06.2011 - Current

Associate of Science - Biology

Laney College

High School Diploma -

Skyline High School

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NATOYA LEE