Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natoya T. Porter

Zachary,LA

Summary

Experienced Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.

Overview

13
13
years of professional experience

Work History

Branch Manager

Woodforest Bank
Baker, LA
04.2022 - Current
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Night Auditor/Assistant General Manager

Hampton Inn
Port Allen, LA
08.2021 - 04.2022
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Established friendly relationships with regular guests, members and residents.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Oversaw night audit function and preparation of daily financial reports.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Delegated work to staff, setting priorities and goals.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution.

Sales and Marketing Manager

Holiday Inn Baton Rouge South
Baton Rouge, LA
08.2021 - 02.2022
  • Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
  • Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
  • Defined marketing collateral and program strategies by working closely with product management teams.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Night Auditor

Hampton Inn
Port Allen, LA
03.2019 - 04.2020
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assessed checklist on daily basis and planned shift accordingly.

Manager

Randy's Janitorial
Zachary, LA
03.2018 - 03.2019
  • Checked quality of work regularly through inspections and official assessments.
  • Trained staff to follow team standards and use efficient techniques.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Dusted and wiped furniture and fixtures.
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.

Property Manager

InTown Suites
Hattiesburg, MS
01.2017 - 03.2018
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled customers complaints and expedited all maintenance requests.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions.
  • Answered telephones to assist customers and resolve issues.

Front Office Manager

Hilton Garden Inn Baton Rouge Airport
Baton Rouge, LA
08.2015 - 10.2016
  • Organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Created and optimized employee schedules for shift coverage.
  • Orchestrated staff meetings to maintain open communication and quickly address any concerns.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.

Accounts Receivable Clerk

Hilton Garden Inn Baton Rouge Airport
Baton Rouge, LA
09.2014 - 08.2015
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Reached out to vendors and customers in order to resolve account problems.
  • Generated monthly statements for accounts receivable operations.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.

Sales Administrator

Hilton Garden Inn Baton Rouge Airport
Baton Rouge, LA
06.2014 - 08.2015
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Responded to inbound leads and directed to appropriate party to drive sales.
  • Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Tracked monthly sales to generate reports for business development planning.

Night Auditor

Hilton Garden Inn Baton Rouge Airport
Baton Rouge, LA
05.2013 - 06.2014
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Assessed checklist on daily basis and planned shift accordingly.

Front Desk Clerk

Western Inn
, LA
06.2011 - 05.2013
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction.

Education

Bachelor of Business - Business Management

Southeastern Louisiana University
Hammond, LA
12.2021

Skills

  • Hospitality services
  • Customer relations
  • Data entry
  • Effective planning
  • Invoicing and billing
  • Keenness of insight
  • Skilled in Microsoft Word, Microsoft Excel
  • Administrative skills
  • OnQ Experience
  • Proposal writing
  • Cleaning and sanitizing
  • Inventory monitoring
  • Time Management
  • Energetic
  • Excellent work ethic
  • Dependable
  • Safety protocol
  • Employee training
  • Strategic planning

Timeline

Branch Manager

Woodforest Bank
04.2022 - Current

Night Auditor/Assistant General Manager

Hampton Inn
08.2021 - 04.2022

Sales and Marketing Manager

Holiday Inn Baton Rouge South
08.2021 - 02.2022

Night Auditor

Hampton Inn
03.2019 - 04.2020

Manager

Randy's Janitorial
03.2018 - 03.2019

Property Manager

InTown Suites
01.2017 - 03.2018

Front Office Manager

Hilton Garden Inn Baton Rouge Airport
08.2015 - 10.2016

Accounts Receivable Clerk

Hilton Garden Inn Baton Rouge Airport
09.2014 - 08.2015

Sales Administrator

Hilton Garden Inn Baton Rouge Airport
06.2014 - 08.2015

Night Auditor

Hilton Garden Inn Baton Rouge Airport
05.2013 - 06.2014

Front Desk Clerk

Western Inn
06.2011 - 05.2013

Bachelor of Business - Business Management

Southeastern Louisiana University

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Natoya T. Porter