Natalie Picco

• Exceptional client and patient care
• Obtained detained histories, recorded symptoms, and documented medical observations to inform treatment decisions'
• Greet owners and discuss services due, as well as providing estimates to ensure clients are comfortable with treatment plans
• Greet pet owners and went over available services, outlined costs, and determined special needs of animals under care
• Blood draws, IV injections, SQ injections, IV catheter placement, blood pressures, blood glucose checks, and curves
• Drug calculations
• Vital monitoring for patients under anesthesia, and during recovery
• Medication administration in hospital, and demo's for clients. Ex: Insulin administration for newly diagnosed patients, subcutaneous fluid administration
• Ran in house testing such as CBCs, Chemistries, NSAID profiles, SNAP tests (4DX, Parvo, cPLs, triple tests, etc.), Urinalysis
• Filling prescriptions in house, on line and calling into Pharmacies
• Logging controlled drugs used for surgeries, euthanasia's, emergencies, etc.
• Proficiency in navigating several veterinary software such as, "EzyVet," "Cornerstone," and "Smartflow". As well as Microsoft Word, Excel, Teams, etc
• Cross-trained in Reception, answering phones, scheduling appointments, reaching out to clients on DVM's request to follow up after appointments, etc

• Triaging all incoming patients in a very high volume emergency clinic, in order to asses their level of stability, to ensure that most critical patients are prioritized
• Obtaining a complete and detailed medical history

EX: reason(s) for presentation, obtain full and correct vitals, medications, medical history, and any known allergies, etc.

• Discussing ER procedures and policies, ensuring clients are comfortable and understand treatments.
• Walking clients through check in paper work, consent to treat, DNR vs CPR etc.
• Begin stabilization: IVC set up and placement, venipuncture, blood pressures, blood glucose, O2 therapy/flow by, ecg, and radiographs
• Assist in CPR as needed
• Calculating drug dosages and administering per DVM (PO/IN/IM/IV/SQ/etc.)
• Proficient in SmartFlow and Ezyvet
• Aided clients and patients in navigating difficult care decisions with empathy, compassion, and professionalism
• Adapted to critical care needs of patients in the moment by assisting as necessary on the treatment floor, procedure rooms, etc

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Restocked surgical and office supplies to keep all necessary materials easily accessible.
• Restrained animals to protect veterinarians and animals from potential harm.
• Educated clients on nutrition, preventive health and other animal care.
• Administer medications, vaccines and treatments as instructed by veterinarian.
• Obtained patient history from owners and performed physical examinations.
• Assisted veterinarians with radiographs and ultrasounds.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Maintained detailed records of animal health care and diagnostic treatments.
• Collected and prepared specimens for laboratory testing. Ex: blood, urine, cytologies, etc
• Filed daily progress records, surgery logs, x-ray logs, and routine records.
• Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
• Recorded symptoms and documented medical observations to inform treatment decisions.

• The Wellness department was my main position, but I was crossed trained in almost all others
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods such as the start of the pandemic
• Trained new team members by relaying information on company procedures and safety requirements
• Kept work areas clean, organized, and safe to promote efficiency and team safety
• Addressed and resolved customer complaints in polite and professional manner
• Proficient with POS system and Intercoms
• Placing warehouse orders as well as weekly orders from several independent vendors
• Setting monthly, quarterly, etc displays to promote new or popular products
• Training new hires in several different departments including wellness, customer service, and grocery
• Assisting customers to ensure we can fine the items they are looking for. Going above and beyond to special order what the customer would like
• Unloading Grocery and Wellness trucks