Natreka D. Vereen-Bentley
Harvest,USA
Summary
To transition from medical technology into a customer service position utilizing my experience in troubleshooting, solving complex technical problems, data entry and excellent customer service skills.
Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Night Shift Generalist
Grandview Medical Center
2016 - 2017
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Generated reports detailing findings and recommendations.
Microbiology Technologist
Stringfellow Memorial Hospital
2016 - 2016
- Increased accuracy in test results through meticulous sample preparation and analysis.
- Supported clinical staff by providing timely, accurate results for patient diagnosis and treatment plans.
- Conducted comprehensive microbial identification tests using advanced molecular techniques such as PCR and sequencing.
Generalist
Clearview Cancer Institute
2024 - 2025
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Microbiology Technologist
Huntsville Hospital
01.2022 - 01.2024
- Developed skills in speciality areas such as virology or mycology, enhancing department capabilities in targeted diagnostics.
- Supported quality assurance initiatives within the organization by participating in proficiency testing programs and maintaining accurate records of test results.
- Ensured compliance with industry safety standards by regularly reviewing protocols and updating procedures as necessary.
Night Shift Generalist
Community Health Systems
01.2017 - 01.2022
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Educated staff on organizational mission and goals to help employees achieve success.
POC Technologist
Northeast Alabama Regional Medical Center
01.2015 - 01.2016
- Coordinated inventory supplies and equipment to maximize team productivity.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
Immunology Technologist
UAB Medicine
2014 - 01.2015
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Used ATHENA,ECLINICALS on regular basis and developed advanced proficiency.
Customer Service Representative
VMG Health
01.2025 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
Master of Science - Clinical Laboratory Science, ASCP Certified
University of Alabama At Birmingham
Bachelor of Science Degree - Biology
Stillman College
Skills
- Microsoft Excel
- Customer service
- Database management
- Medical terminology
- Inbound Call Flow
- Tax Preparation
- Technical Support
- Documentation skills
- MS office
- Amazon Connect
- HIPAA
- Data entry
- Call center operations
- Scheduling
OTHER WORK EXPERIENCES
- Seven years of customer service and technical support experience
- Five years of tax preparation experience
- Four years of experience working as a teacher and childcare worker
Timeline
Customer Service Representative
VMG Health
01.2025 - 07.2025
Microbiology Technologist
Huntsville Hospital
01.2022 - 01.2024
Night Shift Generalist
Community Health Systems
01.2017 - 01.2022
POC Technologist
Northeast Alabama Regional Medical Center
01.2015 - 01.2016
Bachelor of Science Degree - Biology
Stillman College
Night Shift Generalist
Grandview Medical Center
2016 - 2017
Microbiology Technologist
Stringfellow Memorial Hospital
2016 - 2016
Generalist
Clearview Cancer Institute
2024 - 2025
Immunology Technologist
UAB Medicine
2014 - 01.2015
Master of Science - Clinical Laboratory Science, ASCP Certified
University of Alabama At Birmingham
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