Summary
Overview
Work History
Education
Skills
Timeline
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Natressa Baxter

Operations Manager
Houston,TX

Summary

Advanced Operations Manager offering years of experience and proven success in quality assurance and leadership. Highly skilled in streamlining operations and increasing throughput by leveraging continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Overview

11
11
years of professional experience

Work History

Healthcare Operations Manager

DaVita
7 2021 - Current
  • Oversee the daily operations of two independent Dialysis clinics consisting of 44 chairs, 200+ patients, and 20+ clinical teammates
  • Maintain and build working relationships with all regional operations leaders to ensure proper workforce planning and clinical staffing
  • Direct all personnel activities, including, but not limited to compliance with policies and procedures, recruitment and hiring, performance evaluation, progressive discipline, wage and salary administration, employee relations and maintenance of employee files
  • Provide guidance and leadership by serving as a member of the Governing Body
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Maintain state survey readiness for all appointed facilities, through accurate documentation and consistent audits of facility procedures
  • Work cross functionally with the interdisciplinary clinical team to develop Patient Plans of Care
  • Regional POC for Clinic licensing and inspection renewals
  • Reduced operational costs with thorough budget analysis and resource allocation adjustments.
  • Regional SME for KRONOS timekeeping launch and implementation
  • Regional Coach for Company-wide EMR system conversion
  • Achieved a CMS ESRD 4 star rating within two months of being in role.
  • Negotiated contracts with vendors and suppliers, securing optimal pricing for necessary resources without compromising quality or service levels.

Area Manager II, Operations

Amazon
02.2020 - 11.2020
  • Successfully launched the fourth delivery station in DFW as a member of the original leadership team
  • Restructured and standardized the station's dispatch process resulting in a reduction of labor usage and route theft
  • Nominated as the Pick and Stage SME (Subject matter expert) for the Dallas area
  • Named the Continuous Improvement Champion, with the opportunity to work hand in hand with the Regional Operations manager and Finance team on change initiatives
  • Approved by the Continuous Improvement team for re-training initiative that resulted in an average monthly cost savings of $52,000 for the station.

Area Manager

Amazon
10.2018 - 02.2020
  • Worked as liaison between Amazon and contracted Delivery Service Providers (DSP) to drive performance compliance within boundaries of established contractual agreements
  • Assisted in daily and weekly capacity planning for DSP routing based on station volume projections
  • Audited concession data to identify Delivery Associate trends, orchestrated the execution of action plans, and identified cost opportunities for 23 DSP companies
  • Oversaw on-boarding and training of new hire Delivery Associates for newly established DSP companies
  • Assisted in the transition of current DSP 1.0 companies to the DSP 2.0 standardization model
  • Partnered with DSP Business Coaches to ensure all companies met pre-established route ramp plans through review of historical capacity data.

Logistics Shift Manager

Amazon
05.2016 - 10.2018
  • Initiated active partnership with Site Management to ensure daily operations aligned with weekly financial goals by tracking associate rates, sort completion, and route success
  • Communicated with and responded to Amazon Customer Service associates on delivery expectations and requests
  • Supported Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers
  • Assisted Regional Learning Coordinator with training of new hires and existing managers within the Texas region on new operational platforms
  • Ensured compliance throughout site to global process standards and worked on continuous improvement initiatives
  • Participated in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives
  • Provided weekly action plans to Amazon's Business Intelligence Analytics team on station performance misses.

Manager Trainee

Tower Loan
12.2013 - 06.2014
  • Collected assigned accounts to minimize delinquency and avoid litigation and losses.
  • Adhere to federal and state laws.
  • Effectively solicited present and former customer and new prospects by telephone, mail or in person to develop loans as assigned.
  • Assisted in coordinating activities within the branch to achieve volume, growth in net receivables, profit objectives and customer satisfaction.
  • Reviewed and investigated customer's inquiries and concerns.
  • Reviewed daily transactions in branch to ensure conformity to policies and procedures.

Education

Master of Science - Health Administration

Louisiana State University At Shreveport
Shreveport, LA

Bachelor of Business Administration: Management - undefined

University Of Louisiana At Monroe
Monroe, LA

Skills

  • Patient Safety
  • Operations Management
  • Clinical Supervision
  • Staff Development
  • Training and education
  • Data Analysis
  • Budget Planning
  • Process Improvement
  • Business Development
  • Policy Implementation

Timeline

Area Manager II, Operations

Amazon
02.2020 - 11.2020

Area Manager

Amazon
10.2018 - 02.2020

Logistics Shift Manager

Amazon
05.2016 - 10.2018

Manager Trainee

Tower Loan
12.2013 - 06.2014

Healthcare Operations Manager

DaVita
7 2021 - Current

Master of Science - Health Administration

Louisiana State University At Shreveport

Bachelor of Business Administration: Management - undefined

University Of Louisiana At Monroe

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Natressa BaxterOperations Manager