Natricia Comer
Bridgeton,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in collections. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Radius Global Solutions LLC
05.2022 - Current
- Assisted customers with a warm and professional attitude
- Processed service orders
- Assisted customers with questions
- Managed customer accounts
- Booked appointments
- Handled billing issues and order inquiries
- Operate virtual desktop interface
- Operate VoIP telephone line
- Throughly document customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Registrar
Inspira Health Network
02.2017 - 05.2022
- Check in Patients from Emergency, Maternity, Laboratory and Radiological services using Sorian
- Software
- Verify patient information
- Obtaining referrals and authorizations per insurance guidelines
- Admitting patients
- Abiding by HIPAA guidelines
- Training New Staff
- Data Entry, Answering phone and other clerical duties.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Maintained clean reception area to promote positive, professional environment for clients.
- Performed wide-ranging administrative, financial and service-related functions.
Recovery Agent
MRS BPO LLC
03.2015 - 02.2017
- Calling customers to satisfy past due credit card accounts
- Using proper phone etiquette
- Using a multiline telephone
- Documenting conversations as they happen
- Abiding by FDCPA and FCRA guidelines
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Collections Representative
Professional Recovery Services
01.2009 - 03.2015
- Collecting money to satisfy past due credit card accounts
- Abiding by FDCPA and FDRA regulations
- Meeting Collection, Phone Call, Compliance, Resolution and Hours worked goals every month.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Used skip tracing resources to locate debtors and updated information in company system.
- Handled 100 outbound and inbound calls daily with goal of collecting owed debt.
Education
Diploma - General Studies
Cumberland Regional High School
06.2003
Skills
- 10 years of continuous experience with computer program navigation
- Understanding Customer Needs
- Customer Data Confidentiality
- Call Documentation
- Issue and Complaint Resolution
- Customer Account Management
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Call Transfers
- Auto Dialers
- Information Inputting
- Credit Card Payment Processing
- Correcting Discrepancies
- Microsoft Access
- Cultural Sensitivity
- Microsoft Internet Explorer
- Handheld Computer Device Software
- Active Listening
- Microsoft Outlook
- Inbound and Outbound Calling
- ADP Workforce Now
- Time Management
- Strong Analytical and Problem-Solving Skills
- Customer Service and Assistance
- Telephone Management
- Answering Customer Questions
- Reading Comprehension
- Microsoft Windows
- Efficient and Detail-Oriented
Certification
BLS for Healthcare Providers (CPR and AED) November 2021 to November 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Writing is a form of therapy; sometimes I wonder how all those who do not write, compose or paint can manage to escape the madness, the melancholia, the panic fear which is inherent in the human situation.
Graham Greene
Timeline
Remote Customer Service Representative
Radius Global Solutions LLC
05.2022 - Current
Registrar
Inspira Health Network
02.2017 - 05.2022
Recovery Agent
MRS BPO LLC
03.2015 - 02.2017
Collections Representative
Professional Recovery Services
01.2009 - 03.2015
Diploma - General Studies
Cumberland Regional High School
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