NATRINA SILVA
Mesa,AZ
Summary
Seeks to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Driven to apply a strong work ethic and motivational skills to achieve company goals as well as employee and customer satisfaction. I look forward to working with a company that promotes quality products, services, and outstanding customer service.
Overview
8
8
years of professional experience
Work History
Rotation Coordinator
TANGO CARE
08.2022 - Current
- Processes and inputs new incoming patient referrals timely and accurately.
- Verifies patients medical insurance is active and in network with company accepted health plans.
- Confirms patients demographics are accurate according to referral and insurance site. Connects with patients in the case that information does not match up, in order to ensure patient receives appropriate care within their service area.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Services Specialist
SOUTHWESTERN EYE CENTER
10.2020 - 07.2022
- Balanced daily batches of patient transactions for deposits and change orders.
- Front office point of contact; checked patients in/out, answered phone calls, tasks, emails, and faxes.
- Insurance verification (chart prep) ensured patients had active in network insurance plans, referrals and authorizations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Experience Representative
BMO HARRIS
09.2017 - 08.2020
- Processed withdrawals and deposits for customers.
- Conducted cash orders for both the branch and bank customers.
- Cross sold products to current and future customers.
- Maintained and initiated branch audits.
- Responsible for receptionist duties including answering phone calls, setting appointments, cleaning and maintaining lobby and supply orders.
- Assisted in training sessions for new hires.
Education
Diploma -
Dobson High School
Mesa, AZSkills
- Electronic Medical Records
- Speaks effectively
- Problem-solving
- Patient care & safety
- Writes clearly and concisely
- Goal-Oriented
- Highly Dependable
- Privacy / HIPPA regulations
- Time Management & Prioritization
- Adaptability & Flexibility
Timeline
Rotation Coordinator
TANGO CARE
08.2022 - Current
Patient Services Specialist
SOUTHWESTERN EYE CENTER
10.2020 - 07.2022
Customer Experience Representative
BMO HARRIS
09.2017 - 08.2020
Diploma -
Dobson High School