Natshia Zandlo
Oceana,WV
Summary
Versatile professional with a background in customer service and childcare. Excels in fostering a positive environment, resolving issues efficiently, and supporting team members to achieve business goals.
Dedicated customer service professional with proven ability to manage transactions accurately and assist customers effectively. Known for strong communication skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Cashier/Cook
Oceana Discount Tobacco
Oceana, WV
12.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Prepared and cooked meals according to established recipes and safety standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Monitored inventory levels and reported discrepancies to management for timely restocking.
Cashier/Manager
Pit Stop
Gilbert, WV
09.2018 - 04.2025
- Supervised cash management, ensuring accurate transactions and optimal workflow efficiency.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented inventory control measures, reducing discrepancies through systematic audits.
- Developed staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Collaborated with team members to maintain store presentation standards and cleanliness consistently.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Daycare Teacher's Assistant
A Mother's Touch Daycare
Charleston, WV
06.2021 - 07.2022
- Assisted lead teacher in creating engaging lesson plans for age-appropriate educational activities.
- Supported classroom management by fostering a positive, nurturing environment for children.
- Collaborated with staff to implement daily routines and ensure safety protocols were followed consistently.
- Mentored new assistants on classroom procedures and child development best practices.
- Improved classroom management by maintaining a clean, organized, and safe learning environment.
- Maintained compliance with state licensing regulations through diligent adherence to daycare policies, guidelines, and procedures.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Sandwich Artist
Subway
Oceana, WV
12.2013 - 09.2020
- Crafted sandwiches to customer specifications, ensuring quality and freshness standards.
- Managed food preparation areas, maintaining cleanliness and compliance with health regulations.
- Assisted in training new staff on sandwich assembly and customer service protocols.
- Streamlined sandwich production process to enhance efficiency during peak hours.
- Monitored inventory levels, placing orders to maintain stock of ingredients and supplies.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
DSP
Rescare Homecare
Logan, WV
05.2019 - 09.2019
- Provided direct care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored support plans and consistent follow-up.
- Monitored client progress regularly, documenting changes and adjusting care strategies as needed.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for each client.
- Advocated for clients' needs in various settings, fostering improved access to resources and services.
- Implemented behavior management techniques to promote positive interactions and reduce challenging behaviors.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
No Degree - Healthcare Management
Southern Community And Techincal College
Mount Gay, WV12-2025
GED -
Westside High School
Clear Fork, WV01-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Customer service excellence
- Staff training
- Attention to detail
- Empathy and patience
- Clear communication
- Basic math
Timeline
Cashier/Cook
Oceana Discount Tobacco
12.2025 - Current
Daycare Teacher's Assistant
A Mother's Touch Daycare
06.2021 - 07.2022
DSP
Rescare Homecare
05.2019 - 09.2019
Cashier/Manager
Pit Stop
09.2018 - 04.2025
Sandwich Artist
Subway
12.2013 - 09.2020
No Degree - Healthcare Management
Southern Community And Techincal College
GED -
Westside High School