Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Volunteer
AccountManager
Natsu Green

Natsu Green

Tampa,FL

Summary

Motivated, resourceful, and hardworking Corporate Travel Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities, productivity, and optimized customer satisfaction. Expert in customer relationship management. Efficiently resolved customer issues through effective communication skills and a dedication to customer service. Driven to succeed by organization with resourcefulness and the ability to see problems resolved thoroughly.

Overview

23
23
years of professional experience

Work History

Account Manager

Travel Incorporated
Tampa, FL
04.2018 - 08.2022
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on Concur Travel and updated account information to maintain high standards of client service.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed over 400 accounts in team environment, and dedicated to over 15 strategic accounts

Senior Travel Counselor

Travel Incorporated
Tampa, FL
10.2006 - 04.2018
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Government Travel Agent

Alamo Travel
Mac Dill AFB, FL
11.2005 - 09.2006
  • Booked travel for all military members located at Mac Dill AFB to include CENTCOM, SOCOM, SOCCENT, JCSE, and MARCENT.
  • Made alternate booking arrangements if changes arose before or during trip.
  • Booked domestic and international car, hotel and rail services.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for military groups and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Travel Counselor

American Express
Tampa, FL
03.2001 - 10.2005
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Travel Counselor

Rosenbluth International
Tampa, FL
02.1999 - 03.2001
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

High School Diploma -

Robinson High School
Tampa, FL
05.1996

Some College (No Degree) - Psychology

University of South Florida
Tampa, FL

Skills

  • Account Management
  • Business Development
  • Teamwork and Collaboration
  • Opportunity Identification
  • Strategic Account Planning
  • Carrier Negotiations
  • Project Management
  • Supplier Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never let yesterday use up too much of today.
Will Rogers

Volunteer

  • Gandy Civic Association - Board Member and Secretary
  • Boy Scouts of America - Treasure for Cub Scouts Pack 312 and BSA Troop 222
  • Ballast Point Elementary - PTA Board Member

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Natsu Green