Nattally Perez Mares
Perris,CA
Summary
Detail-oriented Retail Cashier with reputation for excellent customer service in fast-paced settings. Using great problem-solving skills to quickly resolve guest issues. Engaging with personable demeanor to remain calm when dealing with hostile customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Cashier
Castle Park Amusement Park
Riverside, CA
05.2024 - Current
- Restocked shelves with merchandise as needed.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Maintained a clean and orderly checkout area.
- Processed cash, credit, and check payments accurately and efficiently.
- Organized the checkout area to ensure all items were stocked properly.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Ensured that all safety protocols were followed at all times during shift.
- Followed company policies regarding payment methods, discounts, refunds.
Cashier
Juju Bar
Riverside, CA
07.2023 - 04.2024
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service by promptly addressing any concerns or issues.
- Participated in weekly meetings to discuss new products or promotions.
- Checked quality of ingredients used in each order to ensure customer satisfaction.
- Stocked shelves with fresh ingredients for daily use in smoothie making.
- Operated a cash register to process customer orders accurately.
- Complied with all applicable sanitation, health, and personal hygiene standards.
- Followed recipes accurately when preparing smoothies.
- Adhered to health safety guidelines when preparing food items.
Cashier
Baker's Drive Thru
Riverside, CA
02.2022 - 02.2023
- Processed payments, gave change and issued receipts for orders.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Inspected orders to make sure they were accurate before handing them to customers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
Education
Bachelor of Science - Health Administration
California Baptist University
Riverside, CA04-2027
High School Diploma -
Citrus Hill High School
Perris, CA05-2023
Some College (No Degree) - Biology
University of California, Riverside
Riverside, CASkills
- Bagging and Packaging
- Product Upselling
- Cash Control Accuracy
- Merchandise Stocking
- Customer Service
- ID Verification
- Store Cleaning
- POS System Operation
- Cash Handling
- Store Opening and Closing
- Time Management
- Teamwork and Collaboration
- Sales Goals Attainment
- Building Customer Loyalty
- Flexible Schedule
Certification
- Food Handler Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Retail Cashier
Castle Park Amusement Park
05.2024 - Current
Cashier
Juju Bar
07.2023 - 04.2024
Cashier
Baker's Drive Thru
02.2022 - 02.2023
Bachelor of Science - Health Administration
California Baptist University
High School Diploma -
Citrus Hill High School
Some College (No Degree) - Biology
University of California, Riverside
- Food Handler Certification
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