Nattaly Wenzel
Irving ,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow at Allen Samuel’s Direct, showcasing strong multitasking and organizational skills alongside a commitment to detail. Excelled in complaint resolution and relationship building, achieving significant improvements in client trust and loyalty. Demonstrated tech-savvy proficiency and a goal-oriented mindset, ensuring peak operational efficiency.
Overview
12
12
years of professional experience
Work History
Contact Center Agent
Velera
08.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls while maintaining quality service standards.
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service Advisor
Allen Samuel’s Direct
12.2022 - 12.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Handled and filed confidential paperwork, paying attention to details and ensuring all information was correct.
- Learned new computer systems in order to work with insurance claims and other work tasks.
Front Desk Receptionist
Arlington Orthopedic Association
08.2020 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Receptionist
Elite Eyecare Center
02.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Educated customers on new contact wear and guided help on the right frames for their glasses
Hot Press Operator
Sigma Pro Engineering And Manuf
02.2018 - 02.2019
- Adapted quickly to equipment upgrades, incorporating new technologies into daily operations with minimal disruption to productivity levels.
- Reduced downtime by performing timely maintenance checks and repairs on hot press machinery.
- Met production deadlines consistently, ensuring customer satisfaction and repeat business opportunities.
- Maximized production efficiency by maintaining optimal temperatures and pressure settings for various materials.
- Reduced waste generation through diligent monitoring of material usage, optimizing resource allocation across multiple projects.
Daycare Worker
First Baptist Child Development Center
08.2013 - 08.2017
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
Education
Great King Academy
HomeschoolSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Staff education and training
- Workflow Management
- Data Processing
- Documentation And Reporting
- Data Entry
- Clerical Support
- Tech-Savvy
- Relationship Building
- Administrative and Office Support
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Additional Information
I am able to adapt and learn a new job fairly quickly. I’m very detail oriented and can catch mistakes . I will come with a great attitude and will be a great team player.
Timeline
Contact Center Agent
Velera
08.2024 - Current
Service Advisor
Allen Samuel’s Direct
12.2022 - 12.2023
Front Desk Receptionist
Arlington Orthopedic Association
08.2020 - 06.2021
Receptionist
Elite Eyecare Center
02.2019 - 09.2019
Hot Press Operator
Sigma Pro Engineering And Manuf
02.2018 - 02.2019
Daycare Worker
First Baptist Child Development Center
08.2013 - 08.2017
Great King Academy