Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nattasha Leandre

Winter Haven

Summary

Dynamic and detail-oriented professional with experience at Stellar Transport, excelling in patient care and effective communication. Proven ability to enhance operational efficiency and resolve issues promptly. Skilled in HIPAA compliance and teamwork, consistently improving service delivery and patient satisfaction through dedicated support and collaboration.

Overview

19
19
years of professional experience

Work History

Medical Transporter

Stellar Transport
03.2024 - Current
  • Learned and adhered to safety protocols during patient transport.
  • Assisted in loading and unloading patients onto transport vehicles.
  • Maintained cleanliness and organization of medical transport equipment.
  • Adapted quickly to various transport scenarios and patient needs.
  • Supported team members in executing efficient transport schedules.
  • Communicated effectively with healthcare staff regarding patient conditions.
  • Participated in training sessions to enhance operational knowledge and skills.
  • Documented details of each transport for accurate record-keeping.

Shift Manager

Dunkin' Donuts
11.2015 - 07.2020
  • Supervised daily operations to ensure adherence to safety and quality standards.
  • Coordinated staff schedules to optimize coverage and improve operational efficiency.
  • Trained new employees on company procedures and best practices for performance improvement.
  • Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
  • Implemented training sessions to enhance team skills and boost productivity.
  • Monitored employee performance, providing constructive feedback to encourage professional growth.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels in service delivery.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Machine Operator

Dundee Citrus Growers
02.2011 - 10.2015
  • Operated and maintained machinery to ensure optimal performance and minimal downtime
  • Conducted routine inspections and troubleshooting to identify equipment issues
  • Collaborated with team members to streamline production processes and improve efficiency
  • Trained new staff on safety protocols and machine operation procedures
  • Implemented quality control measures to enhance product consistency
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Customer Service Representative

Sykes Call Center
07.2006 - 01.2011
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Maintained accurate records of customer interactions using CRM systems to support team performance.
  • Trained new staff on best practices for customer service, fostering a collaborative team environment.
  • Analyzed customer feedback to identify trends and recommend service improvements for better outcomes.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
08-2007

Skills

  • Patient care
  • HIPAA compliance
  • Stretcher handling
  • Wheelchair assistance
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Call center experience
  • Problem resolution

Timeline

Medical Transporter

Stellar Transport
03.2024 - Current

Shift Manager

Dunkin' Donuts
11.2015 - 07.2020

Machine Operator

Dundee Citrus Growers
02.2011 - 10.2015

Customer Service Representative

Sykes Call Center
07.2006 - 01.2011

High School Diploma -

Lake Region High School

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